The Payroll Tax Manager independently leads U.S. payroll tax compliance for a complex, high-volume, multi-state and multi-entity payroll environment, with growing support for North America payroll tax needs.

This role owns tax filings, reconciliations, registrations, agency matters, vendor oversight, controls, research, and issue resolution from discovery through closure while partnering with the Payroll Operations team.
**Position Responsibilities**
Payroll Tax Compliance, Registrations, and Agency Management
Own U.S. payroll tax compliance across federal, state, and local jurisdictions, including filings, remittances, reconciliations, registrations, notices, amendments, and agency account maintenance.

Lead quarter-end and year-end tax activities, ensuring taxable wages, deposits, general ledger activity, vendor data, agency records, and employee tax forms are accurate and supported.

Research tax requirements, monitor law changes, determine operational impacts, and maintain clear governance, controls, documentation, and audit evidence.

Work directly with agencies and internal partners to resolve account setup issues, missing filings, payment discrepancies, tax rates, notices, and other compliance concerns.

Vendor Oversight, Systems, and Issue Resolution
Own payroll tax matters involving payroll and tax filing vendors, including filing results, exceptions, amendments, account setup, notices, open items, and service performance.

Hold vendors accountable for timely investigation, clear root-cause analysis, corrective action, and documented closure; challenge incomplete responses and escalate recurring or high-risk issues.

Analyze payroll tax data across payroll, human resources, finance, tax filing, vendor, and agency systems to identify errors, risks, trends, and control gaps.

Build reconciliations, exception reports, dashboards, testing evidence, and control procedures that improve accuracy, visibility, and sustainability.

Judgment, Communication, and Process Improvement
Interpret complex payroll tax requirements, form a clear recommendation, and explain the facts, risk, options, and business impact in plain language.

Coordinate across Payroll, Tax, Legal, Finance, Technology, vendors, and agencies to drive decisions, resolve issues, and confirm outcomes.

Provide concise leadership updates on material risks, decisions required, corrective actions, and resolution status.

Convert lessons learned from notices, corrections, amendments, and agency issues into stronger processes, controls, training, and documentation.
**Required Qualifications**
Bachelor's degree in Accounting, Finance, Business Administration, Tax, or a related field, or equivalent relevant professional experience.

Seven or more years of progressively responsible payroll tax experience in a complex, multi-state, multi-entity environment.

Deep knowledge of U.S. federal, state, and local payroll tax withholding, reporting, depositing, filings, registrations, and agency resolution.

Demonstrated ownership of quarter-end and year-end payroll tax reconciliations, filings, W-2/W-2c processes, notices, amendments, and tax vendor management.

Ability to independently research complex tax issues, make recommendations, and drive outcomes when no documented process exists.

Strong Excel, data analysis, documentation,



control, project management, and communication skills.

Preferred Certified Payroll Professional designation (CPP); experience with Workday, ADP Global

View or another enterprise payroll platform, ADP Smart

Compliance or another tax filing platform, SAP payroll or payroll accounting data, and financial services or another highly regulated industry.

Preferred Experience supporting mergers, acquisitions, new entities, reorganizations, new jurisdictions, Canadian payroll tax matters, artificial intelligence-assisted research, automation, or reconciliation tools.
**What Helps You Succeed**
Make timely decisions using facts and considering risk and business impact.

Work well when the path is not explicit.

Identify what is known, what still needs to be learned, and what decision needs to be made.

Work independently within your responsibilities and involve leaders when needed.

Take ownership of your work and follow through on commitments.

Balance priorities by considering deadlines and the impact on the business and employees.

Explain complex topics in clear, simple language and adapt your communication to your audience.

Build trust by being open, reliable, and collaborative.

Ask thoughtful questions when information is incomplete and suggest practical improvements.

Stay calm in urgent situations and help clarify next steps.

Learn from experience and use those lessons to improve future decisions and ways of working.
**When you join our team** :
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
#LI-Hybrid
#LI-JH
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas,



condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Ubicación principal**
Boston, Massachusetts
**Modalidades de Trabajo**
Híbrido
**Se prevé que el rango salarial esté entre**
$92,475.00 USD - $160,290.00 USD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
**Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)**
**Permiso Familiar y Médico**
**Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)**
**Derecho al Trabajo**
**Verificación Electrónica (E-**
**Verify**
**)**
**Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)**
Company: John Hancock Life Insurance Company (U.S.A.)

📌 Payroll Tax Manager (North America) (Toronto)
🏢 Manulife
📍 Toronto