About DistillDistill gives every founder and executive a "mini-me" that does outreach for them. Customers would rather hear from founders than salespeople, but founders don't have the time. Distill does it for them: deep research on each person, tight and human messages that get industry-leading response rates, turning cold outreach into real conversations.Distill is backed by top tier VCs (funding has yet to be announced) and was founded in 2024 by Russ Heddleston and Tim Su. Both are multi-time founders with exits under their belts who love building usable, delightful B2B software that targets the end user. Tim previously started and sold a todo app called Astrid to Yahoo! and then went on to start Tandem, a remote work communication tool backed by a16z. Russ previously started and sold Pursuit.Com to Meta and then started and sold DocSend to Dropbox.Distill is a remote-first team as Tim is happily settled in Mountain View and Russ is up in Whistler. Come join as we make use of LLMs to create delightful B2B software that end users love!The OpportunityWe're looking for our first Implementation Specialist to own the customer onboarding experience from kickoff through launch.You'll work directly with customers to understand their business, configure Distill to fit their workflows, build their first projects, and ensure they see value quickly. Along the way, you'll partner closely with our founders, Product, and Engineering to improve both our onboarding experience and the product itself.As one of the first hires in this function,



you'll help define how customer implementations are done as we scale.What You'll DoOwn customer implementations from kickoff to successful launchLearn each customer's business and configure Distill around their goalsBuild customer workflows, target audiences, and search configurationsGuide customers through onboarding, training, and adoptionIdentify blockers and proactively drive implementations forwardCreate playbooks, templates, and best practices that improve every future implementationPartner closely with Product and Engineering to turn customer feedback into product improvementsHelp transform manual implementation work into scalable product capabilitiesWhat We're Looking For3+ years in Implementation, Solutions Consulting, Customer Success, Technical Account Management, or a similar customer-facing roleExperience onboarding SaaS customers from kickoff through go-liveStrong project management and organizational skillsComfortable working directly with customers and cross-functional teamsCurious, analytical, and excited to solve ambiguous problemsComfortable learning AI products and adopting current technologies quicklyExcellent written and verbal communication skillsThrives in early-stage startup environments where you'll build processes—not just follow themWhy Join Distill?Work directly with experienced founders who have built and exited multiple successful startupsHelp shape both the customer experience and the product from the ground upJoin at an early stage with significant ownership and influenceBuild with cutting-edge AI technology that's solving real customer problemsRemote-first culture with a high degree of autonomy and trustCompetitive salary and equity,

📌 Implementation Specialist | Ai Gtm Platform (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Distill
📍 Riviere-des-Prairies—Pointe-aux-Trembles