Departement: Supply Chain & LogisticWorkplace: BrossardCompany: Nortera Joining NORTERA means choosing opportunities to grow together! The North American reference for ready-to-cook vegetables, we do everything we can to contribute to the well-being of society by providing access to healthy and sustainable food. NORTERA produces major private and retail brands and markets its own brands Arctic Gardens and Del Monte. WHY CHOOSE NORTERA? Market-competitive salary and annual bonus, advantageous leave policy; Complete range of benefits (telemedicine) and employee assistance program; Possibility of contributing to an RRSP with employer contribution; Participationin a volunteer day at the employer’s expense; Reimbursementfor tuition fees and physical activity; Environment promoting learning and professional development; Opportunitiesto work on stimulating projects within a growing company! As Manager, Customer Service, you manage customer service, deductions and collections operations for Canada and the United States. You supervise your team in order to develop their skills and mobilize them around a common vision. You harmonize processes, policies and working methods, manage transformation and continuous improvement projects aimed at optimizing the entire “Order-to-Cash” cycle. You will ensure standardization of practices to ensurea consistent, high-quality customer experience across the entire organization.



THE ROLE: Lead customer service, deductions and collections operations for Canada and the United States; Analyze, harmonize and optimize “Order-to-Cash” processes for Canada and United States operations to improve operational efficiency and customer experience; Define and deploy processes, standards and best practices common to all Canadian and United States operations; Establish your team’s objectives and evaluate them annually; Develop “TeamLeads” and ensure organizational succession in order to increase the autonomy, versatility and performance of teams; Participate in the department's strategic planning, budgetary management and resource allocation; Participate in the preparation of monthly/quarterly/annual reports; Ensure operational performance and the achievement of customer service, deductions and collections objectives; Lead integration and transformation projects related to the harmonization of North American operations; Define operational priorities and ensure optimal management of team capacity; Develop and monitor performance indicators (KPIs) to support decisions; Collaborate with sales, supply chain, finance, transportation and other partners to improve business processes; Identify activities without added value and recommend their simplification, automation or

📌 Manager, Customer Service (Brossard)
🏢 Nortera Foods
📍 Brossard