Become a vital part of MCI as a Customer Service Agent in a mid-shift role. Help deliver exceptional customer experiences through inbound and outbound interactions while resolving issues efficiently.MCI, a leader in business services and customer experience, seeks dedicated Customer Service Agents. Ideal candidates should excel in problem-solving, communication, and troubleshooting, thriving in rapid-paced environments. Engage with clients from renowned brands, ensuring their needs are met effectively during every call.Key Responsibilities:Provide courteous support via inbound and outbound callsTroubleshoot and resolve customer issues for first-call resolutionUse internal systems to retrieve necessary customer informationCollaborate with teams to solve complex inquiriesDocument customer interactions accuratelyRequirements:Must be at least 18 years oldHigh school diploma or equivalent requiredStrong verbal and written communication skillsProficient in Microsoft Office and Windows1+ year in customer service preferredUse your skills in a dynamic role that values customer satisfaction and teamwork at MCI.

📌 Mci Customer Service Agent Position (Sydney)
🏢 The Sydney Call Centre
📍 Sydney