Position: Fulfillment LeadFT Permanent, Diabetes Depot & LMC Pharmacy BramptonAbout Diabetes DepotDiabetes Depot is LMC Healthcare's online diabetes supply store, dedicated to making it easier for Canadians to access the diabetes products they need. As part of Canada's largest specialist diabetes care network, we combine fast, reliable fulfillment with expert support and education to provide an exceptional customer experience.As our business continues to grow, we're looking for a highly organized, hands-on leader to oversee our fulfillment operations while helping build scalable processes for the future.Diabetes Depot is operated by LMC Pharmacy – Brampton, where we specialize in diabetes training and education. We are a full-service pharmacy and offer complete prescription services to all patients.Position SummaryThe Fulfillment Lead is responsible for the day-to-day operation of Diabetes Depot's fulfillment centre, ensuring customer orders are processed accurately, efficiently, and on time.This is a hands-on leadership role where you'll work alongside the fulfillment team while overseeing inventory, workflow, customer service, and operational improvements. The ideal candidate enjoys being actively involved in daily operations while identifying opportunities to improve efficiency, solve operational challenges, and help scale the business as it grows.Key ResponsibilitiesOperations & LeadershipOversee daily fulfillment workflow and prioritize orders to meet service level targetsDevelop, document, and continuously improve fulfillment processes and SOPsIdentify opportunities to improve efficiency, automation, and workflowMonitor key operational metrics including order turnaround times, fulfillment accuracy, inventory accuracy, and shipping performanceForecast inventory requirements and work with suppliers to maintain appropriate stock levelsLead onboarding, training,



and management of fulfillment staffCoordinate with pharmacy team, clinic staff, and suppliers to ensure smooth operationsParticipate in quality assurance initiatives and regulatory compliance activitiesSupport new product launches and operational projectsFulfillment OperationsPick, pack, and prepare customer orders accurately and efficientlyProcess shipments through courier and postal systemsEnsure timely dispatch and communicate any shipping delays or issuesReceive, label, and stock incoming inventoryHelp maintain an organized and clean stockroomCustomer ServiceRespond to customer inquiries and provide product information and order support by phone and emailSupport problem resolution for orders, returns, or exchangesQualifications2-3+ years of experience in warehouse, fulfillment, logistics, inventory management, pharmacy operations, or a related fieldPrevious leadership or supervisory experience preferredExperience in a healthcare, pharmacy, medical device, or other regulated workplace is considered a strong assetStrong understanding of inventory management and fulfillment best practicesExcellent attention to detail and commitment to accuracyStrong organizational, planning, and problem-solving skillsProficiency with Microsoft Office, particularly ExcelExcellent communication and interpersonal skillsA continuous improvement mindset with the ability to identify and implement operational efficienciesPhysical RequirementsAbility to lift up to 50 lbsComfortable standing, walking, bending,



and lifting throughout the workdayAbility to perform hands-on fulfillment activities on a daily basisWhy Diabetes Depot & LMC might be right for you!Monday-Friday schedule (8:00 am-5:00 pm)Help shape and grow a rapidly expanding e-commerce businessWork alongside a collaborative, mission-driven teamMake a meaningful impact on the lives of people living with diabetesTake ownership of operations and play a key role in the future growth of Diabetes DepotOpportunity to grow within LMC HealthcareCompensation rangeThe expected compensation for the position is $44K-$50K/annually. Actual compensation will be based on a candidate's credentials, experience and geographic location in which the position is located.AI DisclosureLMC does not use Artificial Intelligence (AI) to screen, assess or select candidates for this position.Position VacancyThis position is for an existing vacancy.About LMC HealthcareLMC Healthcare (LMC) is Canada's largest specialist care provider in diabetes & endocrinology. We're transforming diabetes care by making it more accessible, comprehensive, and patient‐centric than ever before. LMC has 11 multi‐disciplinary centers of excellence located in 2 provinces (Ontario and Alberta). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.We thank all candidates, however, only those candidates selected for an interview will be contacted.

📌 Fulfillment Lead (Brampton)
🏢 LMC
📍 Brampton