Customer Service Supervisor – Leduc RentalsJob Category: DealershipRequisition Number: CSRSU003737Posted : October 5, 2026Full-TimeLocationsShowing 1 locationLeducLeduc County, AB T9E, CANDescriptionLeduc, AB | Full-Time, PermanentAre you a customer-focused leader who enjoys developing people, solving problems, and keeping a busy operation running smoothly?Fraserway RV is looking for a Customer Service Supervisor to join our Leduc Rentals team. This is a hands-on leadership role for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in creating an exceptional experience for both customers and employees.You'll lead and support our Customer Service team while overseeing the day-to-day customer experience—from reservations and rental agreements to vehicle pick-ups, drop-offs, transfers, and issue resolution. You'll also play an important role in coaching employees, improving processes, and supporting the overall performance of the Rentals operation.WHY JOIN FRASERWAY?We believe great customer experiences start with great teams. You'll have the opportunity to take ownership of a key customer-facing function while continuing to develop your leadership career with one of Canada's leading RV organizations.We offer:Competitive compensationEmployer-matching RRSP programCareer growth and leadership development opportunitiesDiscounts on RV purchases, rentals, and partsCorporate discounts on travel, hotels, computers, and moreEmployee/Family Bursary ProgramCompany events and team activitiesA collaborative and supportive work environmentWHAT YOU'LL DOLead, coach, and develop the Customer Service teamSet clear expectations, priorities, and customer service standardsCoordinate team schedules, daily assignments, workflow, and staffing needsParticipate in recruitment, onboarding, training,



and employee developmentProvide ongoing coaching and feedback and address performance concerns when requiredIdentify training needs and support employees in developing their skillsBuild a positive, accountable, and team-focused work environmentCustomer ExperienceEnsure customers receive a consistent and positive experience throughout the rental processHandle escalated customer concerns and support timely and effective resolutionOversee customer pick-ups, drop-offs, rental agreements, and vehicle introductionsMonitor customer feedback and identify recurring concerns and opportunities for improvementDaily Rentals OperationsCoordinate daily Customer Service activities and ensure smooth front-end operationsCoordinate customer transfers and shuttle requirementsReview upcoming reservations and operational requirements to ensure the team is preparedWork closely with Fleet and Fixed Operations to coordinate vehicle readiness and delivery schedulesCoordinate with other departments to respond to changing customer and operational prioritiesMaintain flexibility to work weekends and outside regular business hours when requiredPerformance & Process ImprovementMonitor team productivity, service levels, and operational efficiencyIdentify workflow challenges and recommend practical improvementsSupport cost awareness while maintaining customer service standardsReview customer records and work for accuracy and qualityPrepare operational, progress,



and other required reportsSupport the implementation of new procedures and continuous improvement initiativesWHAT YOU BRINGPrevious leadership, supervisory, or team-lead experienceStrong customer service experience, ideally in a rapid-paced operational environmentDemonstrated ability to coach, motivate, and support a teamConfidence handling difficult customer situations and finding practical solutionsStrong communication and interpersonal skillsExcellent organizational skills and the ability to manage competing prioritiesSound judgement and a proactive approach to problem-solvingComfortable working with an international customer baseFluent in English; German and/or Dutch is considered an asset, and additional languages are welcomeExperience in tourism, hospitality, vehicle rentals, automotive, RV, or another customer-facing industry is considered an assetWHO YOU AREYou're a hands-on leader who enjoys being part of the operation—not managing from the sidelines. You can balance customer needs with business priorities, remain calm when things get busy, and give your team the direction and support they need to succeed.You lead in a way that reflects our values: Humble, Hungry and Smart.ABOUT FRASERWAY RVFraserway RV is part of Canada's largest vertically integrated RV company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure.We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team, we do everything possible to ensure our customers' vacation dreams are realized.If you're ready to take the next step in your leadership career and help create memorable experiences for customers from around the world, we'd love to hear from you. Please submit your resume and cover letter for consideration.

📌 Customer Service Supervisor – Leduc Rentals
🏢 Fraserway RV
📍 Leduc