Design AI customer service solutions with Ada using APIs, SDKs, and event-driven integrations. Work remotely or from a local hub.As a Senior Solutions Architect, you advise clients and deal teams from pre-sales through production. You translate business goals into technical requirements, connect Ada’s AI Agent with enterprise systems, and improve automated resolution. Your work spans CRMs, contact centres, commerce platforms, knowledge bases, and BI tools.Key Responsibilities:
Own architecture for complex, nonstandard customer solutionsLead technical deep dives with business and engineering teamsDesign integrations using APIs, SDKs, and MCPImplement POCs and drive solutions into productionAdvise Customer Success on strategic accountsRequirements:
Six or more years in customer-facing technical rolesExperience with REST APIs, webhooks, SDKs, and authenticationTechnical leadership in complex B2B sales cyclesExperience across CRM and contact centre platformsAI agent or conversational AI experience preferredBring solution architecture, integration design, and AI agent expertise to Ada’s enterprise customer service transformation.
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📌 Senior Ai Solutions Architect (Winnipeg)
🏢 Ada
📍 Winnipeg