Lead customer success through coaching, data analysis, and SaaS expertise at Clio, supporting a global team in a hybrid workplace.As Team Lead of Customer Success Management, you will guide North America-based Customer Success Managers. You will support retention, adoption, and revenue growth across Clio’s Mid-Market customer portfolio. The work combines performance management, customer journey strategy, reporting, and cross-functional collaboration.Key Responsibilities:
Coach and mentor North America-based Customer Success ManagersDrive initiatives improving customer satisfaction and processesMonitor health metrics, risks, and expansion opportunitiesSupport escalations and identify root causes and solutionsDevelop scalable customer success processes and playbooksRequirements:
Four-plus years in B2B software Customer Success ManagementTwo-plus years of Team Lead or CSM leadership experienceExperience with QBRs, scorecards, reviews, and project managementExperience using Salesforce.Com, Gainsight, ChurnZero, or similar systemsExperience growing and scaling Customer Success teamsBring customer success leadership, performance coaching, and data-driven strategy to Clio’s growing SaaS organization.
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📌 Customer Success Team Lead Saas (Winnipeg)
🏢 Clio
📍 Winnipeg