Our client based in London Ontario is looking for a Customer Service Representative specializing in Logistics and Warehouse operations! In this energetic role, you will be the frontline ambassador for the logistics processes, ensuring smooth communication between customers, carriers, and internal teams.

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and effective manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints

Responsibilities:

- Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
- Reports customer feedback to management.
- Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
- Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
- Assures proper invoicing of accounts by verifying computer-generated invoices.
- Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
- Schedule loads as required.




- Maintain updated reports to ensure all loads are empty and closed.
- Resolve refused product, over, short and damaged (OS&D;) orders.
- Follow attendance policy, show up for work on time and ready to work assigned shift.
- Perform other duties as required and assigned.

Requirements:

- High school diploma or general education degree (GED).
- 1-2 years of Customer Service within a Warehouse, Logistics, Distribution or Transportation environment
- Experience entering and processing customer orders
- Experience dealing with shipments, deliveries, inventory and work orders
- Experience handloing customer complains, shortages, damages, refused shipments and other OS&D; issues
- Experience invoicing, credits and account adjustments
- Experience scheduling or coordinating loads/shipments is an asset

Work Schedule: 2:00PM - 10:00PM

Payrate: $20/hr.

Pay: $20.00 per hour

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you on Work Permit, PR or a Citizen?

Education:

- Secondary School (required)

Experience:

- Customer Service in Logistics/Warehouse: 1 year (required)
- Entering and Processing Customer orders: 1 year (required)
- Dealing with shipments, deliveries, inventory & work orders: 1 year (required)

Work Location: In person

📌 Customer Service Representative - Logistics/Warehouse (London)
🏢 Nova Staffing
📍 London