We are seeking an experienced National Training and Development Manager to lead the development, implementation, and continuous improvement of loss prevention programs across retail and client locations nationally.

rds, and client requirements.The ideal candidate brings extensive experience in retail and multi-site environments, with a proven ability to build trusted relationships, support clients in mitigating risk, and represent the organization through industry networking and professional associations, including the Retail Council of Canada and related conferences and events. This role is responsible for establishing robust client partnerships, delivering best-in-class loss prevention strategies, and ensuring programs are compliant with applicable legislation, industry standa

Key Responsibilities

- Overseeing provincial and national virtual onboarding orientation sessions, ensuring a tracking system is in place to monitor completion and report results to the National Director of Operations and Human Resources Department.
- Conducting national virtual and in-person training sessions as the lead national trainer for various programs offered by Blackbird Security.
- Certifying guards in Use of Force and other required certification programs.
- Creating, updating, and maintaining provincial and national training modules and documentation in coordination with the Human Resources Department.
- Ensuring all sta certifications are properly signed, documented, and uploaded to the respective employee profiles to maintain compliance.
- Expanding provincial and national training courses and developing scalable training processes to support company growth.
- Overseeing provincial and regional Training Managers and the national training leadership team, assigning tasks and projects, monitoring progress, and holding team members accountable.
- Holding regular management meetings to review departmental progress, challenges, and priorities.
- Establishing individual monthly KPIs for Training Managers, evaluating their performance against specific targets, and conducting one-on-one performance reviews.
- Coordinating national training initiatives with Operations Managers, Regional Managers, and District Managers to support staff training needs across their respective regions.
- Overseeing Regional Training Managers, identifying weaknesses in regional training, supervisory, and managerial structures, and coordinating with the National Director of Operations and Operations Managers to implement improvements, including recommending and conducting national travel as required.




- Traveling nationally to assess training quality and ensure structured training programs are established and operating effectively across all regions served by Blackbird Security.
- Building provincial staff pipelines in coordination with Operations Managers and the National Director of Operations.
- Building and expanding the Training Department to support the company’s operational needs and growth. Developing standardized national training manuals and guidelines for Training Supervisors and Field Supervisors across all regions.
- Maintaining departmental KPIs for the training team, staff , and contracts to measure performance and demonstrate results.
- Collaborating with the Recruitment Department by participating in supervisory and managerial-level interviews and overseeing LP hiring across regions in coordination with Regional Training Managers.
- Overseeing Blackbird’s Learning Management System (LMS), including the development of onboarding modules, training videos, and online courses, while gradually transitioning existing training programs and site-specific orientations to the LMS platform.
- Coordinating with Human Resources, Operations, and Scheduling to identify employees scheduled or working without completing mandatory orientations, site specific training, or required certifications, and ensuring corrective action is taken.
- Reviewing Field Supervisor itineraries, activity reports, and performance evaluations to monitor field training activities and performance.
- Conducting site visits and employee performance assessments to evaluate training effectiveness and compliance with company and client standards.
- Auditing training shifts, scheduled hours, and actual payroll hours to identify discrepancies and ensure accurate training records.
- Maintaining audits of billable and non-billable training hours to manage departmental budgets and resource allocation effectively.
- Reviewing training invoices, certification expenses, and departmental expense reports as required.
- Coordinating training requirements for new contract launches, including employee readiness, site-specific orientations, and follow-up assessments.
- Assisting the RFP team in preparing training materials and documentation required for proposals.




- Collaborating with the Client Services Department by attending client meetings, addressing training-related inquiries, and delivering presentations to clients.
- Maintaining direct involvement in major and notable contracts nationally, staying informed of ongoing operations, identifying training needs, and developing relevant training materials and programs to meet contract requirements and client expectations.
- Working with respective operations leadership members to communicate sta disciplinary actions to the Human Resources Department.
- Ensuring the training team obtains relevant instructor certifications to expand the company’s training capabilities and available programs.
- Upon request, extracting and analyzing data from various sources, including TrackTik, LMS, and WhatsApp groups, to demonstrate ROI for clients and prepare relevant charts and reports.
- Utilizing current technologies and tools, including Canva, Microsoft Office, video editing software, and AI-integrated learning tools, to improve training programs, materials, and delivery methods.

Qualification

· Minimum 5–10 years of progressive experience in loss prevention, asset protection, or security management.

· Demonstrated experience designing and implementing loss prevention programs for retail operations and client sites.

· Strong knowledge of retail shrink reduction strategies, investigations, risk management, and compliance requirements.

· Experience managing client relationships and acting as a strategic partner to external stakeholders.

· Established network within the retail and loss prevention community and active participation in industry associations.

· Knowledge of Ontario legislation and applicable regulatory standards.

· Exceptional communication, presentation, and relationship-building skills.

· Strong analytical and problem-solving abilities.

· Experience developing and delivering training programs and standard operating procedures.

· Valid Ontario driver's licence and ability to travel throughout the province as required.

Preferred Qualifications

· LPQ, LPC, CPP, CFI, or ASIS certifications are considered an asset.

· Experience working with large retail chains, shopping centres, or third-party clients.

· Knowledge of physical security systems, CCTV, access control, and exception reporting platforms.

· Previous leadership or program management experience.

Job Type: Full-time

Pay: $80,000.00-$85,000.00 per year

Experience:

- Loss prevention: 5 years (required)

Work Location: In person

📌 National Training & Development Manager (Etobicoke)
🏢 BLACKBIRD SECURITY
📍 Etobicoke