Overview

The Volunteer and Adminsitrative Coordiantor will coordinate the Alzheimer Society of Waterloo Wellington's volunteer services. This position provides leadership, logistical support and adminstrative assistance to the Societies Programs and Services team.

Essential Functions & Responsibilities:

Volunteer Coordination 60%

· Maintain detailed and effective electronic records in compliance with ASWW policies and procedures.

· Screen, orientate and train potential volunteers for placement in Recreation programs and provide referrals as appropriate.

· Develop an annual volunteer management plan in collaboration with the Recreation team.

· Post yearly Board of Director’s opportunities and forward to the CEO.

· Assist with volunteer recruiting for the annual Walk For Alzheimer’s and other fundraising events.

· Develop volunteer job descriptions and provide regular evaluation/feedback to volunteers.

· Coordinate activities related to the recognition of volunteers and develop a recognition program for volunteers.

· Provide training/support to ASWW staff in supporting and recognizing volunteers.

· In collaboration with program and services staff supervise volunteers as appropriate.

· Provide back up coverage for volunteers when there are vacancies that could result in a program not being offered for clients.

Program and Services Administration - 40%

· Provides back-up administrative support for the main reception desk when needed, including answering the phone, greeting visitors to the office, and providing them with assistance.

· Provides vacation coverage for the reception desk

· Provides clients with information or connection to the appropriate staff person

· Provides administrative support as needed to Director of Programs and Services

· Assists the Director of Program and Services with setting up meeting schedules and agenda items





· Assist as required with tasks related to general office administration

· Assists with distribution of the Program Guide, which includes preparing the mailing list

· Mail welcome packages to new clients and collaborate with the team on follow-up for clients who have not returned consents to receive ASWW services

· Provides support for Minds in Motion program registration process

· Makes follow up reminder calls to clients for their appointments with members of Program and Services team

· Maintains records for program and services usage as required

Knowledge and Awareness

· Maintain a current knowledge of Alzheimer’s disease and related dementias.

· Participate in appropriate professional development activities to enhance skills and knowledge.

· Maintain up to date and through knowledge of the Societies’ policies and procedures related to volunteer engagement.

General Responsibilities of all Staff Members

· Work in collaboration with all team members and volunteers.

· Liaise with service agencies and professionals to increase awareness of the Society’s mission, programs and service and build partnerships.

· Contribute to the continued development of the position and respond to other duties as deemed appropriate by the CEO, in a mutually agreed-upon manner.

· Attend and participate in ASWW staff, ASiO committees, community meetings, and ASWW events, as assigned.





· Must adhere to the Human Resources Policies Manual when performing duties and responsibilities.

· Other duties as assigned by the Director of Programs and Services

JOB QUALIFICATIONS

Qualifications

· Completion of a certificate, diploma, or post-secondary degree in volunteer management or equivalent.

· One to three years of related experience in volunteer management, and office administration is an asset.

· Knowledge of volunteer management software (Better Impact) is an asset.

· Experience recruiting and training older adult volunteers

· Exceptional interpersonal skills

· Demonstrated oral and written communication skills

· Attention to detail and accuracy

· Well-developed planning and organizational skills, with the ability to work well under pressure with multiple deadlines

Other Skills and Experiences

· Ability to use discretion, judgement, and tact in handling sensitive or confidential information or situations.

· Ability to develop and maintain effective relationships with key internal/external stakeholders, including groups or committees.

· Excellent knowledge and skill in using office software (Word, Excel, SharePoint)

· The ability to learn new computer software quickly is beneficial.

· Regular access to a reliable vehicle.

Professional Licensure/Affiliations/Memberships/Certificates

· Membership in Provincial Association of Volunteer Leaders - Ontario (PAVRO) is an asset

HOURS OF WORK

· Monday - Friday, 8:30 am – 4 pm. Evening and weekend hours as required with weekly schedule adjusted to accommodate.

Pay: $40,566.00-$60,849.00 per year

Benefits:

- Casual dress
- Company pension
- Dental care
- On-site parking

Education:

- Bachelor's Degree (preferred)

Experience:

- volunteer coordination: 3 years (preferred)

Work Location: Hybrid remote in Kitchener, ON

📌 Volunteer and Administration Coordinator (Kitchener)
🏢 Alzheimer Society Waterloo Wellington
📍 Kitchener