Permanent Full-Time 1.0FTE (37.5 hours/week)

The Edmonton O-Day’min Primary Care Network (EOPCN) is the second-largest PCN in the Edmonton zone, committed to advancing primary care through innovative, evidence-based, and people-centred approaches. Our work supports patients, families, physicians, and communities through programs focused on complex care, chronic disease management, prevention, mental health, and wellness. Guided by collaboration, excellence, empowerment, and thought leadership, EOPCN is committed to making a meaningful difference in the health of our communities.

Reporting to the Director, Clinical Operations, or designate, the Program Manager provides strategic and operational leadership to support high-quality care and improved patient outcomes. The role leads the development and implementation of innovative primary care programs, builds strong partnerships with member physician clinics, and ensures alignment with regulatory requirements, organizational policies, and best practices. As a member of the PCN management team, the Program Manager will also lead special projects and contribute to continuous quality improvement across programs.

This position is Monday to Friday, in-person, at the EOPCN central office.

KEY RESPONSIBILITIES & DUTIES

- Supervise and mentor interprofessional teams and clinical support staff, including nurses, dietitians, behavioural health consultants, quality improvement facilitators, navigators, and other clinical support team members.
- Oversee daily program operations to ensure efficient, high-quality service delivery aligned with EOPCN’s mandate, policies, and healthcare standards.
- Lead the design, development, implementation, and management of clinical and operational programs through needs assessments, stakeholder engagement, and resource planning.
- Monitor program outcomes and performance indicators to support decision-making and to ensure services meet strategic goals.
- Ensure program practices align with clinical guidelines,



regulatory requirements, and patient-centered care principles.
- Use change management and project management principles to implement new or revised strategies, processes, and practices to enhance program delivery
- Monitor emerging healthcare trends, evidence-based practices, and system priorities to inform program planning, development, and service innovation
- Serve as a key liaison with member clinics, physicians, nurse practitioners, specialists, and other stakeholders to support communication, collaboration, and coordinated service delivery.
- Promote awareness of EOPCN programs, support physician onboarding, and foster collaborative relationships to enhance service integration and patient outcomes
- Provide leadership to program staff through coaching, mentorship, performance management, and professional development
- Oversee recruitment, onboarding, and employee relations in collaboration with Human Resources
- Identify team skill gaps, provide regular feedback and performance evaluations, and support engagement initiatives that promote a collaborative, high-performing work environment.
- Manage staff scheduling, workload distribution, and vacation planning to ensure continuity of care
- Provide input into staffing and budget planning in collaboration with senior leadership
- Lead or support special projects and perform other duties as assigned to advance organizational goals

QUALIFICATIONS





- Bachelor’s Degree in a Health Science Discipline or Business Administration combined with a minimum of 2 years in a managerial role and 5 years of previous professional experience in healthcare delivery or administration with preference given to those with primary or community care experience.
- Current professional registration with college of skilled healthcare discipline, such as the College of Registered Nurses of Alberta, College of Dietitians of Alberta, Alberta College of Pharmacy, Alberta College of Social Workers is an asset.
- Computer software proficiency (MS Word, Excel, Outlook, PowerPoint) is required. Experience in healthcare database systems and electronic medical records is an asset.
- Knowledge of Chronic Disease and Health Promotion principles as well as Behaviour Change Principles is required.
- Knowledge of scope of practice and related legislation for regulated healthcare professionals such as Registered Nurses, Licensed Practical Nurses, Registered Dietitians, Pharmacists and Exercise Specialists.
- Knowledge of best practices in health administration and healthcare program delivery
- Proficiency in Change Management, Quality Improvement principles is an asset
- Strong organization and communication skills, systems thinking and critical thinking
- Criminal record check with a vulnerable sector check is required

APPLY TODAY

EOPCN offers a competitive compensation package with comprehensive benefits, opportunities for continuing education and career growth, and an outstanding work environment.

Please submit your resume and cover letter by email to: [email protected] (Attn: Kelly)

POSTING EFFECTIVE until a suitable candidate is found.

We thank all candidates in advance for their applications; however, only those being selected for an interview will be contacted.

Pay: $93,600.00-$127,594.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Program Manager (Edmonton)
🏢 Edmonton O-day'min Primary Care Network
📍 Edmonton