Job Summary

We are seeking a Front Desk Agent to serve as the first point of contact for our office. The ideal candidate will possess excellent customer service skills, strong organizational abilities, and proficiency with office software.

This role involves managing front desk operations, handling multi-line phone systems, and providing administrative support to ensure smooth daily operations. Experience in medical or dental office settings is a plus, but a positive attitude and eagerness to learn are essential.

Responsibilities

- Greet visitors and clients professionally, creating a welcoming setting
- Manage multi-line phone systems, directing calls efficiently and courteously
- Handle data entry tasks accurately.
- Maintain organized filing systems both digitally and physically
- Assist with appointment scheduling and calendar management
- Perform clerical duties such as photocopying, faxing, and proofreading documents
- Support administrative tasks including billing, bookkeeping, and record keeping
- Provide exceptional customer support by addressing inquiries promptly and professionally
- Ensure the front desk area remains tidy and organized throughout the day

Requirements

- Proven experience in office administration, clerical work, or front desk roles
- Strong computer skills with proficiency in Microsoft Office Suite, Google Workspace, and data entry software
- Familiarity with multi-line phone systems and phone etiquette
- Excellent organizational skills with keen attention to detail
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Strong communication skills and professional demeanor




- Previous experience in medical or dental office settings is advantageous but not mandatory
- Ability to type accurately and proofread documents effectively
- Demonstrated customer service skills with a friendly attitude

ADDITIONAL POINTS

The salary ranges are a guide and any final offer will be dependent on experience, responses to the questions below, and interview performance.

Please do not use AI to respond to the questions below. Feel free to be as detailed as possible.

Skills can be taught; personability and energy are the traits that are inherent. Please focus on those in your response.

This role will initially be for a fixed-term. However, we hope to fill the position long-term if we find the right person.

Pay: $22.00-$32.00 per hour

Expected hours: 28.0 – 36.0 per week

Benefits:

- Casual dress
- Paid time off

Application question(s):

- What excites you most about being the first person patients meet when they walk in?

Please do not use AI to write the response. Our intention with this question is to get to know the you and understand how you think and feel. There is no incorrect answer to these questions, so please write how you feel. We value authentic, personal communication,



therefore applications with AI‑generated or copy‑paste answers may not be considered.

- Tell us about a time you made someone’s day better. It does not have to be in a work setting.

Please do not use AI to write the response. Our intention with this question is to get to know the you and understand how you think and feel. There is no incorrect answer to these questions, so please write how you feel. We value authentic, personal communication, therefore applications with AI‑generated or copy‑paste answers may not be considered.

- Describe a time you handled a challenging customer interaction. What was the situation, what did you do, and what was the outcome?

Please do not use AI to write the response. Our intention with this question is to get to know the you and understand how you think and feel. There is no incorrect answer to these questions, so please write how you feel. We value authentic, personal communication, therefore applications with AI‑generated or copy‑paste answers may not be considered.

- What are your career aims and what are you looking for in this role?

As with the previous questions, we are looking for honesty and personality here. If you only need a job for 12 months to save and go to university to study art, want to work part-time while raising a family, or just want to try something new, please let us know. Again, there is no wrong answer here (unless it's AI-written, generic, or is flat).

Experience:

- Customer service: 1 year (required)

Language:

- English (required)

Location:

- North Vancouver, BC (preferred)

Work Location: In person

📌 Front Desk Agent (North Vancouver)
🏢 Important Group
📍 North Vancouver