About Us
Waterfront Computer Company is a IT services business supporting residential and business clients across Cape Breton. We handle everything from home computer repair to business network support, and we value doing the job right the first time.

The Role
We’re looking for an IT Support Technician to join our team. Most of your time will be spent in office at client homes and businesses. You’ll report directly to the owner and work independently in the field.

Requirements:

- Must be proficient in all aspects of modern IT Support including laptop and desktop computers (Windows and MacOS), servers, NAS devices, modems, routers, switches, access points, printers, scanners, dictation devices, etc.
- Must have the ability to quickly identify and research solutions for issues with common business and office applications, including – but not limited to – web browsers, email clients, Microsoft Office 2010-365, LibreOffice, QuickBooks, Sage, and various medical applications for patient record management such as Accuro and MedAccess.
- Must be able to quickly troubleshoot hardware/software issues that prevent computers from booting/posting.
- Valid Class 5 driver’s license and clean driver’s abstract. Reliable personal transportation available for work use as needed. Some travel may be required.

Duties and Responsibilities:

- Respond to customer requests for support. Create (or re-open) tickets/work-orders with full details of the support requested. Record issues and solutions, track incidents and progress. Create/update IT documentation for future reference.



Documentation must include all relevant information for business customers’ networks, software, and computer systems.
- When not actively working on a customer’s job, time shall be used to create detailed procedural documentation for our systems and customer systems, and to provide guidance to staff.
- Identify and fix problems with customers’ devices. Work will be done in-store, by phone, by remote screen-share, and on-site at customers’ locations. Perform hardware repairs such as upgrades, HDD cloning, component replacements.
- Install / configure / set-up and verify operation of new equipment, such as firewalls, access points, and network switches, NAS devices, desktop computers, printers, etc.
- Clearly document all procedures, settings, and details of customers' systems for future troubleshooting.
- Setup, configure and troubleshoot Microsoft Cloud Solutions (Exchange Online, 365, etc.), Windows Server 2010-2022, HyperV, Proxmox, Email (IMAP/Exchange), cPanel Web hosting and DNS configuration.
- Teach customers how to use new software and/or hardware.
- Apply updates, configure backups, and resolve problems with hosted services and websites.
- Participate in training programs to upgrade skills and obtain vendor-specific certifications.

Pay: $45,000.00-$50,000.00 per year

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Store discount
- Vision care

Experience:

- IT support: 3 years (required)

Location:

- Sydney, NS (required)

Work Location: In person

📌 IT Support Technician (Sydney)
🏢 Waterfront Computer
📍 Sydney