Order Entry Clerk - Permanent - onsite/Concord

- $50-60/K plus benefits
- Excellent company culture
- Growth opportunities

The Order Entry Clerk supports the organizations Canadian and U.S. sales operations by managing customer orders, coordinating samples, maintaining pricing and sales materials, and ensuring customer account information is accurate and current in QuickBooks. The role serves as a key point of coordination between customers, sales representatives, and internal operations, helping deliver timely, accurate, and responsive service throughout the order lifecycle.

Responsibilities:

- Order Inbox Management and Customer Support
- Monitor and manage the shared order inbox to ensure customer requests are handled promptly and accurately.
- Enter customer orders and verify order details for completeness and accuracy.
- Send order confirmation emails and provide clear updates throughout the order process.
- Track orders and share shipment or delivery information with customers and sales representatives.
- Respond to customer service requests and maintain professional, timely customer communications.
- Create and manage back-orders for unavailable or unfulfilled items.
- Coordinate sample shipments by selecting, picking, packing, and preparing available POP materials in the office—including swatches, brochures, jars, and starter kits—for accurate and timely delivery.
- Download and share packing slips and invoices when requested by customers.
- QuickBooks Account and Customer Data Management
- Set up new customer accounts in QuickBooks and ensure required account details are entered accurately.
- Maintain customer records, including billing and shipping addresses, primary contact names, phone numbers, email addresses, assigned sales representatives,



and account-specific notes.
- Update QuickBooks promptly when customer details, contacts, locations, sales representatives, or account requirements change.
- Maintain key customer account settings in QuickBooks, including payment terms, tax status, currency, price level, account status, and preferred delivery or invoicing details, as applicable.
- Document unique customer requirements and relevant account notes to support order processing, customer service, and operational reporting.
- Maintain and update master price lists for Canada and the United States, ensuring pricing, product details, and effective dates are accurate.
- Maintain and update Canadian and U.S. customer price lists and order forms to reflect approved products, pricing, terms, and ordering information.
- Maintain and update sales presentation decks for the Canadian and U.S. markets, incorporating current product, pricing, branding, and company information.
- Coordinate updates to brochures, product information sheets, sample materials, and other sales-support documents as required.
- Distribute updated materials to sales representatives and other stakeholders and respond to requests for current sales documents.

Requirements:

- 1-2 years order entry, sales support and customer service experience
- Strong computer skills including experience with QuickBooks and MS Office
- Confident communicator - highly organized.

Apply today!

Pay: $50,000.00-$60,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- In office parking
- Paid time off

Application question(s):

- Do you have current order entry/sales support experience for a large manufacturing or distribution organization?
- Are you able to work fully onsite?

Work Location: In person

📌 Order Entry Clerk (Concord)
🏢 Redwood Employment
📍 Concord