Company Overview
Travel Buggy is enhancing lives and freedom through innovative travel-friendly mobility solutions. We are a North American market leader in foldable, portable power wheelchairs and scooters, driving innovation through our products and world class customer care. Come and join an exciting team with your best-in-class customer service skills, positive communication style, and problem-solving skills.

The Role
You are the very best at inside sales support delivery, and you thrive on turning dealers / distributors into raving fans. You build customer confidence through problem-solving, top notch timely response communication, and a passion for customer satisfaction.

You will take charge of inbound dealer order inquiries, process them, and collaborate with Fulfilment and other internal partners to ensure order execution and success.

Key Responsibilities & Accountabilities

- Backstop our inside & outside sales experts with stellar, highly responsive, order processing and support
- Take charge of an assigned dealer pipeline, enter sales orders, and handoff to fulfilment team
- Build new dealer accounts, and update / manage dealer data in Shopify and HubSpot CRM
- Advance inquiries through HubSpot CRM lifecycle stages, document, escalate and resolve tickets in a timely manner
- Service B2B customers with a can – do attitude; and educate them about our products, orders and their account; all to create confidence and exceptional customer care
- Deploy your problem solving & troubleshooting skills to swiftly resolve customers’ product, order, technical and shipping issues.
- Issue and Support Returns (RA’s), and document returns in accordance with SOP
- Assist as needed with dealer phone campaigns to drive product awareness, promotions
- Triage inbound calls to sales departments,



tech support or other departments
- Work with Supply Chain to issue Purchase Orders, track and manage Monday workflows
- Other tasks as may be required

Tool Proficiency – Experience, Attributes and Skills

- Experience in a B2B Sales Support role with a national or multi - national organization
- Passion for customer service delivery and creating raving fans. Excellent telephone and email communication skills and a positive disposition in all interactions
- A penchant for going the extra mile to deliver customer satisfaction
- Works independently
- Experience working in HubSpot or other CRM environments, with defined workflows
- Able to handle multiple demands
- Strong organizational skills
- Disciplined, and able to follow SOP, execution playbooks
- Accountable, a problem solver who maximizes customer satisfaction

Why Join Us?
Travel Buggy is more than just a mobility company; we are a team that believes in making a difference in our customers’ lives. We offer a supportive and dynamic environment with huge growth opportunities; a place you can grow professionally, succeed and make a significant impact.

Compensation:
Starting at $60,000 + generous quarterly performance-based bonuses tied to KPI service delivery & quality

Application Process
To apply, please send your resume and cover letter to [email protected]. We look forward to meeting you and learning how you can contribute to our team!

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- In office gym
- On-site parking
- Paid time off
- Vision care
- Wellness program

Experience:

- Customer service: 3 years (required)

Language:

- English (required)

Location:

- Edmonton, AB (required)

Work Location: In person

📌 Dealer Support SpecialistB) (Edmonton)
🏢 Travel Buggy
📍 Edmonton