Do you genuinely enjoy helping people, solving problems and making someone's day a little easier?

We're looking for a dependable, enthusiastic and customer-focused Client Services Representative to join our client’s growing insurance agency in Oakville.

Company Overview

Gruscyk Insurance & Financial LTD – Desjardins Agency is a local insurance and financial services provider serving clients in Oakville, ON and surrounding communities. As part of the Desjardins network, the agency offers a range of personal and business insurance products, as well as financial solutions tailored to individual needs.

Role Overview

This is a great opportunity for someone who enjoys a busy workday, takes pride in delivering exceptional service and has a strong inclination towards follow-through.

At Gruscyk Insurance & Financial Ltd., we believe that great client service is about more than answering questions. It's about building relationships, anticipating needs and making sure clients feel confident that someone is looking out for them.

We're looking for someone who brings a positive attitude, a strong work ethic and a genuine desire to make a difference.

What You'll Be Doing

- Respond to client inquiries by phone, email and in person, providing friendly, knowledgeable and timely assistance.
- Assist with policy changes, renewals, billing inquiries, claims-related questions and other insurance needs.
- Build and maintain strong relationships with clients through proactive communication and consistent follow-through.
- Manage multiple client requests and priorities in a busy, fast-paced office.
- Resolve concerns and handle difficult conversations with patience, professionalism and sound judgment.
- Identify opportunities to discuss additional coverage or refer clients to the appropriate team member.




- Maintain accurate client records, documentation and follow-up activities.
- Work collaboratively with colleagues to ensure clients receive excellent service.
- Take initiative to address outstanding issues and improve the overall client experience.

What We're Looking For

- A valid Ontario OTL or RIBO licence is required.
- Previous experience in insurance, customer service or financial services.
- Excellent verbal and written communication skills.
- A warm, approachable personality and a genuine interest in helping people.
- Strong organizational skills and the ability to manage competing priorities.
- Confidence handling challenging situations and finding practical solutions.
- Strong attention to detail, accuracy and follow-through.
- Comfort using CRM systems and standard office applications.
- A dependable, professional approach to work and a willingness to support the team.

You'll Be a Great Fit If You...

- Take ownership of your responsibilities with a proactive approach.
- Enjoy talking with people and building lasting relationships.
- Stay calm and productive when things get busy.
- Are naturally helpful, resourceful and solutions-focused.
- Welcome feedback and are always looking for ways to improve.
- Have a growth mindset.
- Take pride in doing your job well and contributing to the team's success.

What We Offer

- Competitive base salary of $45,000–$55,000, depending on qualifications and experience.




- Applicable performance-based incentives.
- A supportive, collaborative team environment.
- Opportunities to expand your insurance knowledge and skilled skills.
- The chance to make a meaningful contribution to a growing, locally operated agency.

Interested?

If you're an insurance professional who genuinely enjoys helping people, takes initiative and wants to be part of a hardworking team, we'd love to hear from you.

Apply today and tell us what makes you an exceptional client service professional.

Employment is subject to applicable licensing requirements and successful completion of required background screening.

Exceptional unlicensed candidates may be considered for a separate, structured 30-day licensing opportunity.

This job posting is for a genuine employment opportunity.

We do not use artificial intelligence to screen, assess, or make hiring decisions for this role. Any technology used in the recruitment process is limited to administrative support and does not replace human review or judgment.

We are committed to fostering an inclusive, accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please let us know and we will work with you to meet your needs.

Pay: $45,000.00-$55,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Wellness program

Application question(s):

- Tell us what makes you an exceptional client service professional

Experience:

- insurance, customer service or financial services.: 1 year (preferred)

Licence/Certification:

- Ontario OTL or RIBO licence (preferred)

Location:

- Oakville, ON (preferred)

Work Location: In person

📌 Client Service Representative (Oakville)
🏢 HRCollab.
📍 Oakville