SHELDON CREEK DAIRY FARM STORE · LORETTO, ONTARIO

Retail Store Manager

Help lead one of Ontario’s most distinctive farm stores

Our farm store is a destination. Alongside our own milk in glass bottles, fresh yogurt, kefir and creamery butter, our shelves are bursting with products made right here in Canada. People drive out to Loretto to stock up, discover something new, and enjoy a real farm experience they can’t get at the supermarket.

We’re looking for an experienced, hands-on Retail Store Manager who will dig in, take great care of our customers, lead the team, and help us create an amazing store together.

Who we’re looking for

Someone who treats the store like it’s their own. You notice what needs doing and make sure it gets done, without waiting to be asked. You’re happy to roll up your sleeves on a busy Saturday, and you bring the team along with you.

You’re also a team player. You’ll work closely with us, share ideas, and talk things through, so we build the store together. Ownership and collaboration, both.

Role at a glance

Pay

$24–$25/hour plus health benefits

Status

Full-time, permanent, about 40 hours/week

Schedule

Tuesday to Saturday, with Sundays and Mondays off; some extra hours during busy seasons and farm events

Reports to

Owner/President

Your team

Retail Coordinator plus part-time and weekend staff

Why this role is worth a look

- Products you’ll be proud to sell. We were Canada’s first A2 non-homogenized milk producer, and we still bottle in glass. Add a store full of Canadian-made products, and customers seek us out.
- A true leadership role. You’ll lead the retail team, coaching and guiding them, setting clear expectations, and helping each person do their best work.
- Busy, varied days. Beyond the store, you’ll plan seasonal displays and promotions and help run farm events throughout the year.




- A growing family business. Our group includes Sheldon Creek Dairy, Alliston Creamery (Golden Dawn butter) and Haanview Farms. As the retail side grows, so does this role.
- A third-generation farm. The den Haan family has farmed here for three generations. You’ll be part of a close team that cares about doing things well.

What you’ll do

Lead, coach and develop the team

- Lead the retail team day to day, working closely with our Retail Coordinator
- Set transparent expectations, delegate the work, and follow up to make sure it gets done
- Coach and guide staff with regular feedback, and hold everyone accountable in a fair, consistent way
- Hire and train new team members, and deal with performance issues early and respectfully
- Build schedules that keep every shift, including Saturdays, well covered
- Create a store where people enjoy working and want to stay

Run a store customers love

- Own the day-to-day: opening, closing, cash and daily sales
- Keep the shop clean, well stocked, beautifully merchandised and food-safe
- Keep pricing accurate everywhere, with shelf labels, POS and website prices all matching, and make sure discounts are applied correctly on every sale
- Look after customers and turn any problem into a reason to come back

Keep the shelves right

- Manage retail inventory, from products to bags and packaging
- Order from our production team and suppliers so we never run short
- Keep waste and expired product to a minimum

Grow the store





- Help grow sales, working toward goals we set together
- Keep an eye on margins, labour hours, waste and shrink, and look for ways to improve them
- Coach the team to share what makes our products special
- Plan promotions, seasonal displays and in-store events
- Bring ideas for social media, farm visits, and new products customers will love

Keep us connected

- Share a short weekly update on sales, staffing and what’s coming up
- Put simple store routines in writing so the store runs well even on your day off

You might be a great fit if you

- Have 3+ years managing a retail store, specialty food shop, farm market, garden centre or similar
- Have managed and coached a team, and know how to delegate and hold people accountable
- Are hands-on and lead by example, with a fair, steady and supportive style
- Take ownership: you see what needs doing and follow it through
- Work well with others, and enjoy building something as a team
- Have helped a store grow its sales, and enjoy the selling side
- Love taking care of customers, and are organized and clear with your team
- Are comfortable with POS systems, inventory, scheduling and simple sales reports
- Can work Tuesday to Saturday, and have reliable transportation to Loretto

Bonus points for

- Food retail, dairy, farm market or agri-tourism experience
- Food handler certification
- Shopify, Excel or Google Sheets
- An eye for displays or social media
- A love of local food and family farms

What we offer

- $24–$25/hour
- Health benefits
- Staff discount on our dairy products
- A real voice in the business and room to grow with us

Pay: $24.00-$25.00 per hour

Benefits:

- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount

Work Location: In person

📌 Retail Store Manager (Loretto)
🏢 Sheldon Creek Dairy
📍 Loretto