Position Summary:

The Security Personnel is responsible for protecting the safety, security, and well-being of the Centre's guests, employees, visitors, property, and assets through proactive patrols, CCTV monitoring, observation, investigation, and emergency response.

The role supports a safe, secure, and service-oriented working environment by identifying hazards, responding to emergencies, documenting incidents, enforcing established policies and procedures, and assisting with Occupational Health and Safety investigations.

Main Duties and Responsibilities:

Security Patrols and Property Protection

- Conduct regular and proactive interior and exterior patrols of the Centre, including buildings, grounds, parking lots, trails, entrances, emergency exits, and other designated areas.
- Protect the Centre's property, equipment, resources, employees, vendors, guests, and visitors from theft, vandalism, unauthorized access, and other security risks.
- Monitor for suspicious activities, unauthorized persons, unusual behavior, and potential security threats.
- Enforce established company policies, procedures, and rules relating to employee, guest, and visitor conduct.
- Identify and report security vulnerabilities, unsafe conditions, property damage, and unusual occurrences.
- Ensure that restricted areas remain secure and that unauthorized individuals do not access designated areas.
- Conduct opening, closing, and other scheduled security checks as assigned.
- Maintain accurate patrol records, including inspection times, observations, deficiencies, corrective actions, and outstanding concerns.

CCTV Monitoring and Security Systems

- Actively monitor CCTV cameras and surveillance systems in accordance with established security procedures and applicable privacy requirements.
- Routinely verify that CCTV cameras are operational, provide usable images, and covertheir designated areas.
- Promptly report cameras that are offline, not recording, displaying poor or obstructed images, incorrectly positioned, or otherwise malfunctioning.
- Check and report issues with CCTV monitors, recording equipment, storage systems, and other associated security equipment.
- Document CCTV deficiencies in the appropriate log or work order system and notify the Director of Facility Operations or designate so that corrective action can be arranged.
- Escalate critical CCTV outages or security system failures immediately, particularlywhere they affect entrances, parking areas, emergency exits, or other high-risk locations.
- Review and preserve relevant footage when authorized and required for incident investigations, following established procedures.
- Maintain the confidentiality of surveillance footage and security information. Access, retrieve, share, or disclose recordings only when authorized.
- Report deficiencies with access control systems, electronic door locks, alarms, intrusion detection systems, and other security equipment.
- Never attempt unauthorized repairs, changes to system settings, or deletion of surveillance recordings.

Emergency Response and Incident Management

- Respond promptly to fire alarms, medical emergencies, security incidents, severe weather events, power failures, and electrical or mechanical emergencies.
- Follow established emergency response procedures and assist with evacuations, emergency notifications, crowd control, and coordination with emergency services.
- Contact emergency services when required and promptly notify the appropriate manager or designated emergency contact.
- Assist with fire alarm investigations and follow established procedures for alarm activations, including false alarms.
- Investigate and document accidents, injuries, property damage, security breaches, and other incidents within the scope of the role.
- Secure incident scenes when appropriate, protect evidence, obtain relevant information, and photograph the scene when safe and authorized.
- Complete incident reports promptly and accurately, including the date, time, location, individuals involved, observations, actions taken, witnesses, and follow-up requirements.
- Assist with Occupational Health and Safety investigations as directed, maintaining accurate and objective documentation.
- Immediately escalate serious injuries, fire hazards, suspected criminal activity, threats, violence, and other significant risks.
- Participate in emergency drills, training, and reviews of emergency procedures as assigned.

Health and Safety

- Identify, report, and where safe and within authority, address workplace hazards, unsafe conditions, near misses, and potential environmental risks.




- Maintain awareness of workplace health and safety procedures and comply with applicable training and reporting requirements.
- Ensure that emergency exits, exit routes, fire doors, fire department access points, electrical panels, and fire protection equipment remain accessible and unobstructed.
- Inspect emergency exit doors to identify obstructions, ice buildup, frozen doors, or other conditions that could prevent safe exit.
- Report defective emergency lighting, exit signs, fire alarm components, and other life-safety equipment promptly.
- Conduct routine visual inspections of fire extinguishers and fire exit signs in accordance with established inspection procedures, and document deficiencies.
- Verify that Safety Data Sheets (SDS) are available and accessible in designated departmental locations, and report missing, outdated, or inaccessible documents to the responsible department.
- Maintain appropriate records of inspections, hazards, corrective actions, and outstanding deficiencies.
- Assist with maintaining safe conditions in parking areas, walkways, entrances, and other public areas.
- Follow established procedures when responding to potentially volatile situations, prioritizing personal safety and the safety of others.

Pool Monitoring and Water Quality

- Conduct pool water quality tests at established intervals and document results in the designated pool log.
- Monitor water chemistry parameters in accordance with applicable public health requirements and the Centre's established procedures.
- Report results outside acceptable limits, equipment malfunctions, and other pool safety concerns promptly.
- Make chemical adjustments only when trained, authorized, and permitted by established procedures.
- Follow applicable chemical handling, storage, personal protective equipment, and workplace safety requirements.
- Escalate unsafe pool conditions to the appropriate supervisor and follow established procedures for restricting access or closing the facility when required.
- Maintain accurate records of water testing, corrective actions, and follow-up testing.

Guest Services and Departmental Support

- Respond to guest service calls and requests promptly, professionally, and courteously.
- Provide reasonable assistance and directions to guests, employees, and visitors.
- Direct vehicle and pedestrian traffic when necessary to maintain safe and orderly movement.
- Assist guests with transportation between designated parking areas and the Centre when required and authorized.
- Assist other departments, including Receiving and Guest Services, when operationally necessary and as assigned.
- Support the setup, movement, or handling of supplies and equipment when required and safe to do so.
- Report guest complaints, service concerns, and incidents to the appropriate department or supervisor.
- Maintain a professional, approachable, and service-oriented presence throughout the property.

Lost and Found, Keys, and Security Records

- Maintain the lost and found inventory, ensuring items are recorded, secured, stored appropriately, and returned in accordance with established procedures.
- Maintain accurate records for the issuance, return, and control of keys, access cards, and other security-related items, where assigned.
- Report missing keys, access cards, suspected unauthorized access, and security breaches immediately.
- Maintain accurate daily security logs, incident reports, patrol records, inspection checklists, and other required documentation.
- Ensure that confidential records, personal information, incident reports, and security information are handled and stored appropriately.
- Complete shift handovers, communicating outstanding incidents, equipment failures, unresolved work orders, and other matters requiring follow-up.
- Ensure that relevant information is communicated to the next shift and the appropriate supervisor.

Grounds Maintenance and Winter Operations

- Spread salt and transparent snow and ice from primary walkways, entrances, emergency exits, and other designated pedestrian areas as required.
- Conduct routine inspections of exterior walkways, parking areas, and entrances for slip, trip, and fall hazards.
- Ensure that snow, ice,



stored materials, and other obstructions do not compromise emergency exit routes or access to emergency equipment.
- Document significant hazards and corrective actions, escalating conditions that cannot be safely resolved.

Communication, Reporting, and Professional Conduct

- Communicate clearly and professionally with guests, employees, management, emergency services, and external contractors as required.
- Use two-way radios, telephones, and other communication systems appropriately and follow established communication protocols.
- Immediately communicate critical safety concerns, security incidents, CCTV outages, and facility emergencies to the appropriate personnel.
- Maintain accurate and timely written reports, using Microsoft Office and other designated systems as required.
- Protect confidential information and comply with applicable company policies, privacy requirements, and security procedures.
- Maintain a calm, respectful, and professional approach when dealing with complaints, conflict, and stressful situations.
- Attend required training, safety meetings, briefings, and departmental meetings as assigned.

Other Duties

Perform other reasonable duties related to security, safety, guest services, and facility operations as assigned by the Director of Facility Operations or designate.

Specifications/Qualifications:

- Be at least 18 years of age and legally eligible to work in Canada.
- Possess a valid Security Guard License.
- Possess and demonstrate a high level of verbal and written English communication skills.
- Possess excellent problem solving, decision making, and critical thinking skills.
- Experience with two-way radio communication, and CCTV security cameras are an asset.
- Have completed a Community College or University program in security, law enforcement or related field and/or have past experience in hospitality operations and/or security services.
- Possess a valid Standard First Aid and Basic Rescuer CPR Level C (AED) qualifications before beginning employment.
- Possess a valid Ontario G class Driver’s License without restrictions and must provide clean driver’s abstract.
- Must not have been convicted of a criminal offence for which a pardon has not been
- granted.
- Be of good moral character and habits.
- Experience in standard Microsoft Office package including Word, Excel, Access and Outlook.

Working Conditions:

- Security Personnel may find themselves working both indoors and outdoors in all types of weather conditions.
- Security Personnel may encounter stressful or potentially volatile situations which must be dealt with and resolved effectively.
- Security Personnel is required to work night shifts and over weekends and statutory holidays

Physical Effort:

Daily tasks and emergency response may require running, lifting, bending, sitting, standing or walking for long periods of time. At times Security Personnel is asked to help other departments such as receiving and are required to lift 50 -75 pounds.

Mental Effort:

Security Personnel may experience periods of high stress with periods of slow activity. Security personnel must maintain a high level of alertness, concentration and observation throughout a shift.

Disclaimer

As part of our commitment to improving efficiency and consistency in our recruitment processes, The Kingbridge Centre may utilize Artificial Intelligence (A.I.) tools to assist with certain stages of the hiring process for this role. These tools may be used to support tasks such as assisting with preliminary screening.

All hiring decisions, including candidate selection and final evaluations, are made by human hiring managers. The use of A.I. does not replace human judgment and is only intended to support our recruitment team in administering the process.

The Kingbridge Centre remains committed to fair, equitable, and unbiased hiring practices and complies with all applicable employment and human rights legislation.

The Kingbridge Centre is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace and welcome applications from individuals of all backgrounds, experiences, and abilities.

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Benefits:

- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off

Ability to commute/relocate:

- King City, ON: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Security Guard Licence (required)

Work Location: In person

📌 Security Guard (King City)
🏢 The Kingbridge Centre
📍 King City