Part-Time / Casual Medical Office Assistant / Receptionist

About the Role

We are seeking a dedicated, organized, and warm Medical Office Assistant to join our energetic team on a part-time basis. This role is ideal for someone with experience in a clinic or health office setting who is comfortable managing administrative tasks, client interactions, and electronic records in a busy, fast-paced environment. You will be the first face our clients see and the voice they hear on the phone, so warmth, professionalism, and attention to detail matter deeply to us.

We are a close-knit team of healthcare professionals who support one another and work together to give every client an exceptional experience. If you thrive in a collaborative environment and take pride in keeping things running smoothly, we would love to hear from you.

Duties

Client Care

- Greet clients and visitors in a friendly, professional manner as they arrive and leave
- Build genuine rapport with clients through kindness and empathy
- Match new clients with the right practitioner for their needs
- Maintain a firm and consistent cancellation policy
- Problem-solve for clients with concerns, escalating to management when appropriate

Administration

- Manage multi-line phones, schedule appointments, and confirm client visits
- Maintain accurate electronic records and schedules using JaneApp
- Handle check-in and check-out procedures
- Bill clients directly and process insurance billing accurately
- Collect insurance information, process payments,



and answer billing questions
- Reply to emails and support communication between clients and practitioners
- Return missed calls and manage voicemails in a timely manner
- Support practitioners with administrative and day-to-day clinical needs
- Keep the reception area clean, organized, and welcoming
- Manage correspondence and office supplies to ensure smooth daily operations

Requirements

- Minimum 1 year of Medical Office Assistant or in-clinic front desk experience
- Experience with JaneApp or similar scheduling and electronic records software
- Excellent written and verbal communication skills in English
- Knowledge of medical terminology relevant to a healthcare setting
- Strong organizational skills and the ability to multitask in a fast-paced environment
- Ability to work independently while contributing to a team
- Extremely detail oriented and self-motivated
- Ability to maintain confidentiality and follow privacy legislation
- Saturday availability

Compensation

Starting at $19/hour, depending on experience and expertise.

How to Apply

Please email your resume along with a cover letter detailing your interest in the role and why you would be a outstanding fit for our team. Applications without a cover letter will not be considered.

Thank you for your time and consideration. We look forward to meeting you!

Pay: From $19.00 per hour

Expected hours: 12.0 – 24.0 per week

Work Location: In person

📌 Medical Office Assistant - Casual/ Part Time (East Vancouver)
🏢 The Workshop Performance Clinic
📍 East Vancouver