McCloskey International Limited leads the screening, crushing and washing system industry with a complete line of equipment including crushers, screeners, trommels and stacking conveyors. Our line is used in a wide range of industries which include aggregates, landscaping, infrastructure and road building, construction and demolition, mining, waste management and recycling.

McCloskey International is part of Metso Corporation, a world-leading industrial company offering equipment and services in the mining, aggregates, recycling and process industries. For more information, please visit: https://mpp-global.com/aftermarket/

Job Summary

The Technical Support Specialist, reporting into the Manager, Service & Technical Support -Americas, is the first point of contact for all service inquiries. This role is responsible for resolving customers’ equipment issues using technical, communication and administrative skills.

Job Duties

- Over the phone, troubleshoot customer equipment problems and make recommendations as to root causes and corrective actions;
- Research and obtain resolutions for various machine issues, ensuring customer satisfaction;
- Act as a first point of contact, providing general information for customers;
- Adapt communication style to deliver information effectively to a range of individuals’ understanding of the product;




- Communicate effectively over the phone and over email; Assist in the compilation of data for various reports;
- Maintain, organize, and coordinate service records and files;
- Liaise with the Engineering Department regarding any ongoing design flaws.

Job Requirements

- Experience in a manufacturing environment and/or with heavy duty machines;
- Strong mechanical aptitude;
- Strong administration skills;
- Strong problem solving skills;
- Ability to analyse and interpret the needs of the client, offering the appropriate solutions;
- Ability to deal with customers sensitively and professionally, presenting a positive image at all times;
- Ability to effectively communicate both verbally and in writing;
- Ability to work independently and as part of a team; Experience with Microsoft applications (Outlook and Excel) an asset.

Job Types: Full time, Permanent

Pay: $70,400.00-$86,000.00 per year

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:

- Keene, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Mining or Agriculture Heavy Equipment Technical Support: 3 years (preferred)
- Industrial service, electrical or technical support: 5 years (preferred)

Work Location: In person

📌 Technical Support Specialist- Aftermarket (Keene)
🏢 McCloskey International
📍 Keene