Front of House SupervisorAbout MR MIKES

MR MIKES SteakhouseCasual is not your typical steakhouse. We’re unapologetically Canadian, proud of our heritage, and passionate about delivering consistently great food and service in a relaxed, down-to-earth environment. Whether guests are here for our famous Mikeburgers®, a perfectly grilled steak, or to unwind in our urbanLODGE, we make every visit feel like home.

Position Summary

As a Front of House Manager at MR MIKES, you’ll play an important role in supporting the management team and leading the Front of House team during assigned shifts.

You’ll help ensure consistent service execution, maintain hospitality and operational standards, develop and engage the team, support restaurant sales initiatives, and contribute to the overall profitability of the business.

A strong understanding of labour management, productivity, training, sales performance, and guest experience is foundational to this role.

This is a hands-on leadership position for someone who enjoys being on the floor, developing people, driving results, solving problems, and helping ensure every shift runs smoothly.

Key Responsibilities

Team Leadership & Engagement

- Provide leadership and direction to Front of House team members, including servers, hosts and bartenders.
- Lead by example through strong floor presence and hands-on service support.
- Conduct effective pre-shift meetings and communicate daily priorities, sales opportunities, reservations, promotions and operational updates.
- Create a positive, engaged workplace culture built around teamwork, accountability, recognition and communication.
- Help develop and execute staff engagement initiatives, contests, workshops and team-building activities.
- Recognize strong employee performance and celebrate team successes.
- Coach team members and provide timely feedback to reinforce service and performance expectations.
- Communicate significant performance or behavioural concerns to the management team.

Training & Development

- Assist with onboarding and training new Front of House employees.
- Ensure team members remain current with required online training and MR MIKES learning programs.
- Follow up with employees who have incomplete or overdue training.
- Support ongoing menu, beverage, service and operational training.
- Help organize and lead staff workshops, refresher training and development sessions.
- Identify coaching and training opportunities based on guest feedback, observations and operational results.
- Promote continuous learning and development within the Front of House team.

Guest Experience

- Champion MR MIKES service standards and ensure guests feel welcomed and valued.




- Monitor the dining room and urbanLODGE throughout the shift to ensure service standards are maintained.
- Respond to guest feedback and concerns professionally and with a sense of urgency.
- Support servers and other Front of House team members during peak periods.
- Build relationships with regular guests and help create memorable dining experiences.
- Encourage the team to create genuine connections with guests and drive repeat visits.

Shift & Operational Leadership

- Lead Front of House operations during assigned shifts.
- Assign sections, breaks and responsibilities based on business needs.
- Monitor guest flow, reservations and staffing levels throughout the shift.
- Make appropriate operational adjustments based on sales volume and guest demand.
- Ensure opening, closing and shift-change procedures are completed accurately.
- Oversee cash-outs and end-of-shift procedures when assigned.
- Maintain cleanliness, organization and safety throughout Front of House areas.
- Ensure responsible liquor service requirements, company policies, and health and safety standards are followed.

Labour Management & Profitability

- Understand that labour management and restaurant profitability are foundational responsibilities of the role.
- Monitor Front of House labour throughout assigned shifts and make adjustments based on sales and business levels.
- Ensure staffing levels support strong guest service while maintaining established labour targets.
- Manage breaks, start times, cut times and staffing deployment appropriately.
- Identify opportunities to improve productivity without negatively impacting the guest experience.
- Maintain awareness of sales, labour costs, promotions and other key operating results.
- Support management in achieving restaurant financial and operational targets.
- Understand the relationship between sales growth, labour efficiency, guest satisfaction and overall restaurant profitability.
- Communicate labour concerns, staffing opportunities and operational variances to management.

Sales, Rewards & Promotional Programs

- Actively support restaurant sales initiatives, promotions and brand programs.
- Lead the Front of House team in promoting the MR MIKES Rewards Program and encourage guest enrollment and participation.
- Promote gift card sales and ensure employees understand current gift card initiatives and opportunities.
- Encourage menu knowledge,



suggestive selling and appropriate upselling.
- Ensure team members understand current promotions and are confident communicating them to guests.
- Set expectations and engage the team around restaurant sales goals and promotional initiatives.
- Track and communicate results where applicable and recognize employees who contribute to strong performance.
- Support local store marketing initiatives, community events and opportunities to build guest loyalty.

Qualifications

- High School Graduation is required.
- Previous Front of House restaurant or hospitality experience is required.
- Previous supervisory, shift-leading or restaurant leadership experience is preferred.
- Experience in a high-volume casual dining environment is considered an asset.
- Strong understanding of restaurant labour management, productivity and profitability.
- Strong communication, organization and problem-solving skills.
- Ability to coach, engage and motivate a team in a fast-paced environment.
- Comfortable holding employees accountable to training, service and performance expectations.
- Strong guest-service mindset and the ability to handle challenging situations professionally.
- Must be dependable, accountable and comfortable making operational decisions during assigned shifts.
- Must be available to work evenings, weekends and holidays as required.
- Provincial Responsible Alcohol Service certification is required.
- Provincial Food Safety certification is considered an asset.
- First Aid certification is considered an asset.
- May require a Criminal Record Check.

Additional details regarding employment terms and vacation entitlements will be outlined in the employment agreement.

Why Join MR MIKES?

As a Front of House Manager, you’ll have the opportunity to develop your leadership skills while playing an important role in the day-to-day success and profitability of the restaurant.

You’ll work closely with the management team to develop employees, manage labour, drive sales initiatives, maintain training standards, engage the team, and create the kind of experience that keeps our guests coming back.

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

- Dental care
- Extended health care
- In office parking
- Paid time off

Ability to commute/relocate:

- Yorkton, SK: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (required)

Experience:

- Management: 1 year (required)

Language:

- English (required)

Licence/Certification:

- ProServe (required)
- Food Handler Certification (preferred)

Location:

- Yorkton, SK (preferred)

Willingness to travel:

- 25% (required)

Work Location: In person

📌 MR. MIKES® Yorkton - FOH Manager
🏢 MR MIKES SteakhouseCasual
📍 Yorkton