Role: Salesforce Lead
Position Type: Full time
Location: Toronto, Canada

Roles and Responsibilities

+ Lead the design, architecture, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.

Experience with Data Cloud is a strong plus.

+ Act as the primary Salesforce solution advisor to business stakeholders, translating business requirements into scalable Salesforce architecture and implementation strategies.

+ Provide technical leadership and guidance to Salesforce developers, administrators, and integration teams across onshore and offshore delivery models.

+ Design and oversee implementation using Salesforce declarative capabilities and programmatic development (Apex, Triggers, LWCs, Batch Jobs, Platform Events, Flows).

+ Define and implement integration architecture with external systems using APIs, middleware, event-driven architecture, and Salesforce integration best practices.

+ Lead the design and optimization of business processes across Sales, Service, and customer engagement workflows.

+ Drive Salesforce governance, best practices, code quality, and development standards across the implementation lifecycle.

+ Collaborate with enterprise architects, product owners, and cross-functional teams to ensure Salesforce solutions align with enterprise architecture and business strategy.

+ Lead Agile delivery teams, including sprint planning, backlog refinement, architecture reviews, and technical design sessions.

+ Mentor and coach Salesforce developers and administrators on architecture patterns, development practices, and platform capabilities.

+ Provide guidance on data architecture, data migration strategies, and data governance within Salesforce.

+ Oversee Salesforce CPQ implementations, including pricing strategies,



price rules, approval processes, and quote lifecycle management (preferred).

+ Participate in client workshops, solution discovery sessions, and roadmap planning to define long-term Salesforce strategy.

+ Drive Lightning Experience adoption and migration strategies where applicable.

+ Ensure alignment with security, compliance, and Salesforce platform governance frameworks.

Skills and Qualifications

+ 10+ years of CRM and enterprise application experience, with 7+ years in Salesforce platform implementations.

+ Solid expertise across Sales Cloud, Service Cloud, and Experience Cloud solution architecture.

+ Deep technical knowledge of Apex, Triggers, Lightning Web Components (LWC), SOQL, Platform Events, and Salesforce Flows.

+ Proven experience in Salesforce solution architecture, enterprise integration design, and scalable platform design.

+ Experience leading large-scale Salesforce implementations and transformation programs.

+ Strong knowledge of Salesforce data model design, data migration strategies, and data governance.

+ Experience with Salesforce CPQ (Advanced Approvals, Price Rules, Quote Configuration) is preferred.

+ Strong understanding of integration patterns including REST/SOAP APIs, middleware platforms, and event-driven architectures.

+ Demonstrated ability to lead distributed teams and manage complex delivery environments.

+ Exceptional stakeholder management, client communication, and presentation skills.

+ Strong experience with Agile methodologies and delivery frameworks.

+ Salesforce certifications such as Application Architect, System Architect certifications are highly desirable.

+ Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent experience.

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📌 Salesforce Lead (Toronto)
🏢 OSI Digital
📍 Toronto