About the Role

Four Points by Sheraton Edmonton South is seeking a reliable, professional, and guest-focused Part-Time Front Desk Agent to join our Front Office team.

As a Front Desk Agent, you will play an important role in creating a positive first impression and ensuring every guest enjoys a welcoming, smooth, and memorable hotel experience. You will be responsible for handling guest arrivals and departures, managing reservations and inquiries, and providing attentive service throughout each guest’s stay.

The ideal candidate is organized, detail-oriented, dependable, and comfortable working independently in a fast-paced hotel environment. We are looking for someone who takes pride in delivering excellent customer service and works collaboratively with the team to maintain high standards of guest satisfaction.

Key Responsibilities

- Welcome guests warmly and professionally, ensuring a smooth and efficient check-in and check-out experience.
- Handle incoming calls using a multi-line phone system, respond to inquiries, and direct calls appropriately.
- Process guest registrations, reservations, payments, and account transactions accurately.
- Process credit card, debit card, and cash transactions, ensuring accuracy and compliance with hotel procedures.
- Maintain accurate guest accounts, verify payment information, reconcile transactions as required, and handle cash responsibly.
- Manage daily email correspondence, responding to guest inquiries, reservation requests, and internal communications in a timely, professional, and well-written manner.
- Prepare clear, courteous, and grammatically correct email responses to guests, colleagues, and other departments.




- Maintain accurate guest information and update reservations and booking systems with strong attention to detail.
- Respond promptly and professionally to guest requests, questions, and concerns, taking appropriate action to resolve issues.
- Provide information about hotel amenities, services, policies, and local attractions.
- Communicate effectively with housekeeping, maintenance, and other departments to support smooth daily operations.
- Maintain a clean, organized, and professional front desk and lobby environment.
- Follow hotel procedures and service standards while protecting guest privacy and handling confidential information appropriately.
- Support overall guest satisfaction by anticipating guest needs and delivering attentive, personalized service.

Qualifications and Skills

- Previous hotel front desk, hospitality, or customer service experience is preferred.
- Experience with Marriott-branded hotels or hotel property management systems is considered an asset.
- Excellent written and verbal communication skills, with the ability to compose professional, clear, and grammatically correct emails.
- Comfortable managing a high volume of daily email correspondence and responding to guest and internal inquiries efficiently.
- Experience handling credit card, debit card, and cash transactions,



with strong numerical accuracy and attention to detail.
- Strong computer skills, including email, reservation systems, and general office applications.
- Excellent customer service, interpersonal, and problem-solving abilities.
- Strong organizational skills and the ability to manage multiple tasks while maintaining accuracy.
- Ability to work independently with minimal supervision while contributing positively to a team.
- Professional, courteous, and composed when handling guest concerns or busy periods.
- Reliable, punctual, and committed to providing consistent service.
- Availability to work flexible shifts, including evenings, weekends, and statutory holidays, as required by hotel operations.

What We Offer

- Employee discounts at Marriott hotels worldwide, subject to applicable program terms and eligibility.
- Free on-site parking.
- Training and ongoing support to help you succeed in the role.
- Opportunities for professional development and growth opportunities within Marriott-branded hotels.
- A friendly, supportive, and professional team environment.

Join Our Team

If you enjoy working with people, take pride in delivering exceptional guest service, and are looking to build or grow your career in hospitality, we would love to hear from you.

Apply today to join the Front Office team at Four Points by Sheraton Edmonton South!

Job Type: Part-time
Location: Edmonton, AB
Schedule: Flexible shifts, including evenings, weekends, and statutory holidays, based on operational needs.

Pay: $17.00 per hour

Expected hours: 20.0 – 25.0 per week

Work Location: In person

📌 Front Desk Agent (Southeast Edmonton)
🏢 Four points by Sheraton Edmonton South
📍 Southeast Edmonton