Competition Number 2026-103

Union/Non-Union: OPSEU/SEFPO
Position: Intensive Case Managers (ICM)
Status: Casual
Program: Support Programs

Purpose:

Reporting to the Program Manager, the Case Manager will provide hands on assistance to clients in obtaining and maintaining housing stability, assisting clients in skills development, symptom management and providing emotional support to clients. As well Case Managers provide advocacy and make appropriate referrals to community agencies.

Education and training:

- Proof of successful completion of a post-secondary education in Social Services or Nursing and proof of registration with the Ontario College of Nurses (if applicable).

Requirements:

- A negative Police Vulnerable Sector Check
- A valid Class G driver’s license and proof of insurance
- Daily access to a reliable vehicle
- Current First Aid and CPR certificate required
- Current Non-Violent Crisis Intervention (NVCI) training or willingness to obtain
- Current Applied Suicide Intervention Skills Training (ASIST)
- Able to lift at a minimum 20 lbs. from squatting to standing position
- Bilingualism (English/French) is an asset

Experience:

- Minimum 1 to 3 years of experience working with vulnerable populations, specifically adults living with a reliable and persistent mental illness and/or acquired brain injury (ABI) and/or Addictions and/or complex healthcare needs providing assessments and rehabilitation services
- Experience working in a community setting and working knowledge of community resources

Knowledge/Skills/Abilities:

- Basic working knowledge of computer software




- Ability to work cooperatively and independently with minimal supervision and as part of a team
- Effective problem solving and decision-making skills
- Proficiency in managing challenging behaviours
- Excellent interpersonal/verbal/written communication skills
- Ability to maintain confidentiality as per PHIPA (Personal Health Information Protection Act)
- Working knowledge of the Mental Health Act, Residential Tenancy Act and the Health Care Consent Act
- Knowledge/experience using the principles and practices of psychosocial rehabilitation

Personal Suitability:

- Commitment to continuous learning
- Demonstrated positive work record and good attendance
- Demonstrated commitment to client and family-centered care
- Willing to work flexible hours; days, evenings, weekends, and holidays

Selection Process: Candidates will be selected for the position based on their skill, ability, experience, and qualifications as identified in their resume

Shift: Days, evenings, weekends, and holidays

French Language Services Required: Bilingualism is an asset. If no bilingual candidates (both internal and external) meet the qualifications, unilingual candidates will be considered

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How to Apply
Please send your resume and cover letter via email and include the Job Competition Number (see above) in the subject line of your email to: [email protected]

Additional Information

This is a bargaining unit position. Internal candidates who meet the minimum qualifications and requirements will be given priority consideration before external applicants.

Must be legally eligible to work in Canada. A Police Vulnerable Sector Check within three (3) months is required.

Vacancy Status Disclosure:

The current posting is for an existing vacancy at CMHA-NBD

CMHA-NBD welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

CMHA-NBD promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, colors, ethnic origins, religions, disabilities, and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.

CMHA-NBD does not use Artificial Intelligence (AI) in the hiring process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $25.28-$30.80 per hour

Application question(s):

- Do you have a valid Class G driver's license?
- Do you have daily access to an insured vehicle?
- Do you speak French and English?

Work Location: In person

📌 Intensive Case Manager (North Bay)
🏢 Canadian Mental Health Association- North Bay and District
📍 North Bay