KIT Recruitment is seeking a Bilingual Customer Service Representative (English/French) to join our client's team in a hybrid role!

The successful candidate will manage customer orders, resolve inquiries, process claims and returns, and collaborate with internal teams to ensure exceptional customer service. We're looking for a detail-oriented, organized professional with strong problem-solving skills who thrives in a fast-paced, environment.

Bilingual Customer Service Representative - Details:

Location: Oakville, ON

Shift: Monday to Friday, 8:30 AM – 5:00 PM - Tues-Thurs in office, Monday and Friday Remote.
Salary: $57,000 – $58,500 annually
Employment Type: Full-Time

RRSP: 3% employer after 1 year + up to 5% match

Vacation: 2 weeks of vacation with the option to buy a 3rd week

Benefits from day 1

Bilingual Customer Service Representative - Responsibilities:

- Process and manage customer orders through EDI, Esker, email, and customer portals, ensuring accuracy and timely fulfillment.
- Respond to customer inquiries regarding orders, pricing, products, deliveries, and account concerns.
- Investigate and resolve claims, returns, shortages, deductions, and pricing discrepancies.
- Collaborate with internal departments to resolve issues and process credits, debits, and returns.
- Utilize SAP, EDI, and other business systems to manage transactions, maintain accurate records, and resolve errors.
- Support inventory adjustments, product launches, and daily operational activities.
- Identify opportunities to improve processes, efficiency, and customer satisfaction.




- Build strong customer relationships while managing multiple priorities in a fast-paced environment.

Bilingual Customer Service Representative - Qualifications:

- Minimum 2–3 years of experience in customer service, order management, account support, supply chain, or business operations.
- Fluency in English and French (written and verbal) is required.
- Experience with SAP or a similar ERP system is required.
- College diploma, degree, or equivalent business experience.
- Ability to work effectively and independently in a remote environment.
- Strong organizational skills, attention to detail, and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to manage competing priorities in a quick-paced environment.
- Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
- Experience with EDI, Esker, CRM platforms, or other customer service technologies is an asset.
- Ability to collaborate effectively with cross-functional teams.

Job Types: Full-time, Permanent

Pay: $57,000.00-$58,500.00 per year

Benefits:

- Dental care
- Paid time off
- RRSP match
- Vision care
- Work from home

Application question(s):

- Are you located within a reasonable commuting distance to Oakville, ON and able to reliably attend in-office days?

Experience:

- Accounting: 2 years (preferred)
- Customer Service: 3 years (required)
- SAP: 1 year (required)
- Order Processing: 2 years (required)

Language:

- French (required)

Work Location: Hybrid remote in Oakville, ON

📌 Bilingual Customer Service Representative (Oakville)
🏢 KIT Recruitment
📍 Oakville