Leasing Professional

JOB DESCRIPTION

The Leasing Professional will primarily be responsible for customer service excellence in leasing units in our Signet Group Communities.

- Client/Customer Focus
- Communication
- Organization
- Ownership
- Professionalism
- Resourceful
- Time Management

The roles and responsibilities of this position include, but are not limited to:

Customer Service:

- Ensure Signet Group Communities are safe, clean, and presentable always.
- Conduct business with the highest standards of professional and ethical conduct.
- Manage phone, email, and walk-in inquiries from prospective and existing residents.
- Maintain an overall focus on providing exceptional customer service.
- Maintain positive working relationships with contractors, co-workers & service providers.

Marketing and Leasing:

- Conduct appointment viewings, property tours and open houses.
- Sell benefits of property and services to prospective tenants.
- Qualify prospective residents and actively promote resident referral programs.
- Inspect vacant suites, and upcoming availabilities for potential renters.
- Identify and report suites in need of upgrades and repair work to Property Managers.
- Communicate with Property Managers and residents to facilitate arrivals and departures.
- Ensure accurate and timely completion of all lease documentation (application forms, credit checks, landlord references, rental deposits etc.).
- Ensure all applicable data is recorded and uploaded to property management software.
- Create and maintain online marketing ads for properties as needed.
- Maintain a working knowledge of competitive buildings and conduct monthly market surveys of these properties.

Administration and Reporting:





- Report tenant feedback to Property Managers and Manager, Marketing and Leasing.
- Complete and maintain traffic reports in accordance with policy and procedure.
- Register prospective residents using a Guest Card.
- Notify all applicants of application status and Landlord’s decision to rent.
- Encourage applicant participation in pre-offered methods of payment (online payments, submission of post-dated cheques).
- Assist with incoming and outgoing suite inspections and documentation as needed.
- Encourage current residents to register and utilize resident portals.
- Set up voicemail greeting in accordance with company policy.
- Assemble and provide movie-in packages to new residents.

Resident Relations:

- Build helpful and supportive relationships with prospects and residents.
- Acknowledge, address, and resolve resident concerns.
- Monitor the status of outstanding work orders, by communicating openly with maintenance staff to remedy issues raised by residents.
- Assist the Manager, Marketing and Leasing with planning and organizing resident functions and events.

Qualifications:

- Minimum two years’ experience in customer service.
- Background in hospitality, sales, marketing, public relations considered an asset.
- Excellent communication skills (verbal, written, presentation).
- Proficient with MS Office Suite (Outlook, Word, Excel) and social media marketing.
- Yardi Voyager, Property Vista and Payquad experience considered an asset.
- Interaction with employees, management, and the public at large
- Weekend work and evenings work may be required.
- Travel is required.

Pay: $50,000.00-$60,000.00 per year

Experience:

- Leasing: 1 year (required)

Licence/Certification:

- Driving Licence and Vehicle (required)

Work Location: In person

📌 Leasing Professional (Kitchener)
🏢 Signet Group
📍 Kitchener