Site Supervisor
Sunnyside Community | Saint John, Current Brunswick
REPORTS TO
Supportive Housing Manager
LOCATION
Saint John, NB
EMPLOYMENT TYPE
Full-time
About 12 Neighbours
12 Neighbours Community Inc. is a non-profit human development organization serving Fredericton and Saint John, New Brunswick. Our approach is trauma-informed, recovery-oriented, identity-rooted, person-centred, and strengths-based (T.R.I.P.S.), and it shows up in the way we support our neighbours and the way we work together as a team. We lead with our core values — Safety First, Wise Stewardship, Development, Gentleness, and Joy — in everything we do.
About Sunnyside Community
Sunnyside Community is a new supportive housing community providing permanent housing and onsite support to adults who have experienced chronic homelessness. Our approach is grounded in Housing First, trauma-informed practice, harm reduction, dignity and resident choice.
About the Role
The Site Supervisor provides day-to-day leadership within Sunnyside Community. Reporting to the Supportive Housing Manager, you will supervise frontline staff, support residents, respond to incidents and help ensure the site operates safely and effectively 24/7.
This is a hands-on leadership role for someone who is calm under pressure, compassionate, organized and confident making decisions.
Key Responsibilities
- Provide daily leadership and supervision to Community Support Specialists.
- Coordinate shift activities, priorities and staff coverage.
- Support residents with day-to-day needs and housing stability.
- Respond to emergencies, conflicts and critical incidents using de-escalation practices.
- Ensure policies, safety procedures and service standards are followed.
- Review and complete shift notes,
incident reports and required documentation.
- Provide coaching, feedback and support to frontline staff.
- Communicate emerging concerns and operational issues to the Supportive Housing Manager.
- Build positive relationships with residents, staff and community partners.
- Help create a safe, respectful and welcoming community.
Qualifications
- Post-secondary education in social services, human services, healthcare or a related field; equivalent experience may be considered.
- 2+ years of experience in a supervisory, team-lead or senior frontline role.
- Experience working with people experiencing homelessness, housing instability or other complex barriers.
- Strong communication, conflict-resolution and problem-solving skills.
- Experience with trauma-informed practice, harm reduction or Housing First is an asset.
- First Aid/CPR certification, or willingness to obtain prior to start date.
- Successful completion of required background screening.
- Reliable transportation.
The Ideal Candidate
You are a calm, compassionate and confident leader who can support both residents and staff. You know how to build trusting relationships while maintaining professional boundaries, accountability and safety.
Schedule & Compensation
Schedule: Full-time position within a 24/7 supportive housing environment. Availability for rotating shifts, including evenings, nights, weekends and holidays, is required.
Compensation: $28.00 per hour
How to Apply
Send your resume and cover letter to
[email protected]. If your application qualifies, you will be contacted for an interview.
12 Neighbours Community Inc. | Sunnyside Community | Saint John, NB
Pay: $28.00 per hour
Expected hours: 37.5 per week
Work Location: In person
📌 Site Supervisor (Saint John)
🏢 12 Neighbours Community
📍 Saint John