Job Summary

We are seeking a reliable, organized, and patient-focused Medical Office Assistant to join our fast-paced, high-volume medical office.

The successful candidate will work directly with patients and play an important role in ensuring a smooth and positive patient experience. This position requires someone who is comfortable working in a busy environment, can multitask effectively, and is able to remain professional and organized while managing multiple responsibilities.

A minimum of 1 year of medical office administration experience or completion of a Medical Office Administration program is required.

Key Duties and Responsibilities

- Greet and assist patients in a professional, courteous, and compassionate manner.
- Answer patient questions and provide assistance with general inquiries.
- Book, schedule, reschedule, and confirm patient appointments.
- Manage a high volume of incoming phone calls and patient requests.
- Check patients in and out and ensure appointment information is accurate and up to date.
- Maintain accurate and organized patient records and information.
- Process and update patient information in the medical office system.
- Communicate effectively with patients, physicians, healthcare providers, and other staff members.
- Assist with referrals, forms, documentation, and other administrative tasks as required.
- Handle multiple tasks and priorities while maintaining accuracy and attention to detail.
- Follow office policies, procedures, and privacy/confidentiality requirements.
- Support the medical team with day-to-day administrative duties.
- Maintain a professional, clean, and organized reception and office environment.
- Perform other administrative duties as required.

Skills and Qualifications





- Minimum 1 year of medical office administration experience OR completion of a Medical Office Administration program.
- Excellent verbal and written communication skills.
- Strong customer service and patient-care skills.
- Excellent organizational and time-management abilities.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize in a fast-paced, high-volume environment.
- Professional, friendly, and compassionate demeanor.
- Ability to communicate effectively with patients from diverse backgrounds.
- Solid computer skills and ability to learn new medical software and systems.
- Knowledge and experience using an EMR system; experience with Accuro is considered an asset.
- Ability to work independently as well as part of a team.
- Reliable, punctual, and dependable.
- Ability to handle sensitive and confidential patient information appropriately.
- Previous experience in a medical clinic or healthcare setting is an asset.

What We’re Looking For

We are looking for someone who is patient-focused, energetic, organized, and able to thrive in a high-intensity office environment. The ideal candidate enjoys working with people, stays calm under pressure, and takes pride in providing excellent patient service while keeping the office running efficiently.

Pay: $17.60-$23.00 per hour

Expected hours: 40.0 per week

Benefits:

- On-site parking

Application question(s):

- Do you have any knowledge with Acurro or other EMR systems if yes, please specify which system
- Our regular offer hours are 9 AM to 5 PM. However, uncertain days, the clinic may operate later depending on patient volume and clinic needs. Are you available to occasionally stay later than 5 PM when her required to support the clinic operations?

Language:

- Do you speak any other languages? If yes please specify (preferred)

Work Location: In person

📌 Medical Office Assistant (Windsor)
🏢 Dr Ben Musa
📍 Windsor