About the Opportunity

An established and growing consumer products company is seeking an experienced, highly organized, and solutions-driven Operations & Logistics Manager to oversee its domestic and international freight, shipping, inventory, and fulfillment operations.

This is a hands-on leadership opportunity for an individual who thrives in a fast-paced environment, enjoys solving complex logistical challenges, and takes ownership of operational performance from beginning to end.

The successful candidate will oversee the movement of products from domestic and international manufacturers through freight forwarding, customs clearance, warehousing, inventory allocation, and final customer delivery.

Working closely with internal departments and external logistics partners, this individual will play a critical role in ensuring operational efficiency, cost control, inventory accuracy, and an exceptional customer experience.

Key Responsibilities

Freight, Shipping & Import Management

- Oversee end-to-end domestic and international freight operations, from manufacturer pickup through warehouse receipt and final delivery.
- Coordinate with manufacturers, freight forwarders, customs brokers, carriers, and third-party logistics providers.
- Maintain accurate inbound shipment schedules, delivery timelines, and logistics reporting.
- Manage customs documentation, import compliance, tariff classifications, duties, and cross-border shipping requirements.
- Proactively identify and resolve freight delays, shipping discrepancies, customs issues, and other logistical challenges.

Inventory & Fulfillment Operations

- Oversee inventory movement and allocation across Canadian and U.S. fulfillment locations.
- Ensure accurate inventory receiving, reconciliation, transfers, and availability.
- Investigate and resolve inventory discrepancies, shortages, damages, and fulfillment issues.




- Manage relationships with third-party warehousing and fulfillment partners to ensure service-level expectations are consistently achieved.

Vendor & Cost Management

- Manage and evaluate freight forwarders, customs brokers, shipping carriers, and third-party logistics providers.
- Negotiate and review freight, shipping, brokerage, and fulfillment rates to identify cost-saving opportunities.
- Audit logistics invoices, investigate billing discrepancies, and monitor operational expenses.
- Establish and maintain strong relationships with external vendors and service providers.

Operational Planning & Process Improvement

- Coordinate logistics timelines to support product launches, promotional activities, and seasonal demand.
- Develop and improve standard operating procedures, performance metrics, and reporting processes.
- Identify operational inefficiencies and implement solutions to improve accuracy, reduce costs, and increase productivity.
- Maintain contingency plans for shipping disruptions, customs delays, and fulfillment challenges.
- Collaborate with internal teams to ensure seamless communication and operational execution.

Customer Experience & Team Leadership

- Provide operational oversight and support for customer experience functions.
- Help identify and resolve recurring shipping, fulfillment, and delivery issues impacting customers.
- Support the adoption of technology, automation, and AI-driven solutions to improve operational efficiency.




- Collaborate with cross-functional teams and provide regular performance reporting to senior leadership.

Qualifications & Experience

- 3–5 years of experience in logistics, freight, supply chain, shipping, fulfillment, or a comparable operations role.
- Demonstrated experience managing domestic and international freight, including overseas manufacturing and importing.
- Robust knowledge of Canadian customs regulations, cross-border shipping, HS classifications, duties, tariffs, and CBSA requirements.
- Experience working directly with freight forwarders, customs brokers, carriers, and third-party logistics providers.
- Experience in e-commerce, retail, consumer products, or a similar high-volume environment strongly preferred.
- Experience with Shopify Plus or comparable e-commerce, inventory management, or warehouse management systems considered a strong asset.
- Advanced Excel skills, including data analysis, cost tracking, inventory reconciliation, and KPI reporting.
- Strong negotiation, organizational, problem-solving, and communication skills.
- Demonstrated ability to manage multiple projects, deadlines, and operational priorities simultaneously.
- A proactive, solutions-oriented approach with a strong sense of accountability and ownership.
- Valid passport and ability to travel within Canada and the United States when required.
- Availability to address urgent operational issues outside standard business hours when necessary.
- Ability to work from a Durham Region office a minimum of three days per week.

Compensation & Benefits

- $80,000 annual salary.
- Competitive employee benefits package.
- Hybrid work arrangement.
- Paid vacation and sick days.
- Flexible working hours.
- Additional employee wellness benefits.

Pay: $80,000.00 per year

Benefits:

- Casual dress
- Flexible schedule
- On-site parking
- Paid time off

Work Location: Hybrid remote in Durham, ON

📌 Operations & Logistics Manager (Regional Municipality of Durham)
🏢 Leading
📍 Regional Municipality of Durham