About Us
Markham Subaru is part of the Vigliatore Auto Group, a family-owned Ontario dealer group serving our communities for 50 years. We’re proud of the loyal customers and long-tenured team we’ve built, and we’re investing in the future of our service department.

About the Role
We’re looking for an experienced Service Manager to lead our service department as a business. Reporting to the General Manager, you’ll lead and develop our service team, own the customer experience, and drive the department’s performance and growth.

This is a true leadership role. Our Shop Foreman manages day-to-day production and quality control, which frees you to focus on your people, your customers, and building the department. If you’re a service leader who wants to make a real impact and grow with a dealership that’s growing, we’d like to meet you.

Key Responsibilities

- Lead, coach and develop the service team, with a strong focus on Service Advisors and their performance, closing rates and customer handling
- Own customer satisfaction and retention, using CSI and Subaru survey results to drive improvement and meet or exceed Subaru benchmarks
- Serve as the escalation point for customer concerns, including those received through Subaru Canada
- Ensure customer programs (loaners, valet, rewards, digital inspections) are consistently promoted and used
- Oversee shop operations, workflow and quality control through the Shop Foreman, from intake to delivery
- Track and analyze department metrics, including sales, hours per RO, closing rates and retention, and act on what they show
- Plan for department growth and changing manufacturer requirements, and bring ideas, plans and resource needs to the General Manager




- Own service marketing and customer outreach, including manufacturer marketing programs and service promotions
- Administer warranty claims accurately and promptly, keeping the dealership in strong standing with the manufacturer
- Act as the primary contact with Subaru Canada and manage supplier and vendor relationships
- Manage scheduling, attendance and policy adherence, and take part in recruiting, onboarding and team development with HR
- Support apprentice and co-op programs and ongoing technical training
- Lead a safe, professional and well-maintained department

Required Qualifications

- 10+ years of automotive dealership experience, including at least 3 years in a service leadership role such as Service Manager, Assistant Service Manager or Shop Foreman
- Proven ability to lead, coach and develop a team and manage performance to targets
- Strong business and financial judgement, with the ability to read departmental data and work to budgets
- Solid knowledge of service operations, warranty administration and dealership processes
- Proficiency with dealership management systems (DMS) and reporting tools
- Valid Ontario Class G driver’s licence with a clean abstract

Preferred Qualifications

- Subaru or other OEM dealership experience
- Post-secondary education in business, automotive business or a related field,



or equivalent experience
- Manufacturer or other applicable service management training
- Technical background or automotive service technician experience

Skills and Competencies

- Leadership and coaching
- Customer focus
- Analytical and business thinking
- Clear, professional communication
- Initiative and accountability
- Organization and follow-through

Work Environment
In office in a dealership service environment, including time in the shop and at service reception.

Compensation: $100,000 to $150,000 per year in total compensation, including base salary and a performance bonus.

This posting is for an existing vacancy.

Markham Subaru is committed to an inclusive and accessible recruitment process. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Pay: $100,000.00-$150,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally entitled to work in Canada?
- Do you have experience with Subaru or another OEM dealership’s warranty administration?
- Which dealership management systems (DMS) have you used?
- Have you completed any manufacturer or other service management training? If so, please list it.

Experience:

- automotive dealership: 10 years (required)
- service leadership: 3 years (required)

Licence/Certification:

- Ontario Class G driver’s licence (required)

Work Location: In person

📌 Automotive Service Manager (Markham)
🏢 Markham Subaru
📍 Markham