Job Summary

We are seeking a proactive dispatcher who is responsible for coordinating daily transportation operations, assigning trips to drivers and attendants, monitoring vehicles, communicating with healthcare facilities and clients, and ensuring that all scheduled trips are completed safely and on time.

The ideal candidate is highly organized, calm under pressure, an excellent communicator, and comfortable managing multiple transportation requests simultaneously. This position offers an energetic environment where your communication skills and attention to detail will make a significant impact every day.

Responsibilities

- Schedule and dispatch NEMT vehicles, drivers, and attendants.
- Coordinate wheelchair, stretcher, ambulatory, and specialized transportation trips.
- Monitor scheduled trips and ensure timely pickups and drop-offs.
- Communicate with drivers and attendants throughout their shifts.
- Communicate professionally with hospitals, LTC facilities, retirement residences, clinics, patients, families, and healthcare staff.
- Manage last-minute bookings, cancellations, delays, and schedule changes.
- Monitor vehicle locations and trip progress.
- Coordinate backup vehicles, drivers, or attendants when required.
- Verify passenger requirements, including mobility needs and special transportation requirements.
- Ensure appropriate equipment and vehicle types are assigned to each trip.
- Maintain accurate trip records, dispatch logs, and booking information.
- Document delays, incidents, cancellations, and other operational issues.
- Escalate safety concerns, incidents, or service issues to management.
- Assist with daily driver and vehicle scheduling.




- Help optimize routes and reduce unnecessary vehicle downtime.
- Confirm upcoming appointments and recurring transportation schedules when required.
- Maintain professional relationships with facility staff and referral partners.
- Make cold calls to build relationships with community members and facilities.
- Follow-up with healthcare partners, while maintaining a professional attitude.
- Assist with billing-related trip documentation and verification.
- Follow company policies, transportation procedures, and applicable privacy requirements.
- Protect patient confidentiality and handle personal health information appropriately.
- Provide excellent customer service to patients and healthcare partners.

Qualifications

- Previous dispatch, transportation, logistics, healthcare, or customer-service experience preferred.
- NEMT, medical transportation, ambulance, hospital, LTC, or healthcare experience is an asset.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management skills.
- Ability to multitask in a fast-paced workplace.
- Strong problem-solving and decision-making skills.
- Comfortable using computers, dispatch software, GPS/navigation systems, email, and Microsoft Office/Google Workspace.
- Ability to remain calm and professional during unexpected situations.
- Strong attention to detail.




- Ability to work independently and as part of a team.
- Knowledge of the Greater Toronto Area and surrounding regions is an asset.
- Availability to work flexible shifts, including evenings, weekends, and holidays, depending on operational requirements.

Preferred Experience

Experience in any of the following environments is an asset:

- NEMT / patient transportation
- Hospital patient flow
- Ambulance or patient transfer
- Long-term care
- Retirement residences
- Medical clinics
- Home healthcare
- Transportation/logistics
- Taxi or specialized transportation dispatch
- Fleet management

Key Skills

Organization: Ability to manage multiple trips, drivers, facilities, and changing schedules.

Communication: Professional communication with patients, healthcare professionals, drivers, families, and facility staff.

Problem Solving: Ability to quickly find solutions when a driver is delayed, a trip changes, or an unexpected transportation issue occurs.

Technology: Comfortable working with dispatch systems, GPS, computers, smartphones, email, and digital scheduling platforms.

Customer Service: Professional, compassionate, and respectful communication with patients and healthcare partners.

Join us as a Dispatcher to be at the heart of our operations! Your dedication to clear communication, detailed organization, and problem-solving will help us deliver exceptional service while advancing your career in a dynamic environment that values your skills.

Pay: $18.18-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- On-site parking

Work Location: In person

📌 Dispatcher (Etobicoke)
🏢 MDTransfer
📍 Etobicoke