Company: Fix Auto Nepean
Location: 10 Bentley Avenue, Nepean, Ontario
Job Type: Full-Time, Fixed-Term Employment
Compensation: $19.00 per hour
Schedule: Monday to Friday, 7:30 am to 5:00 pm
Work Location: In person

About Fix Auto Nepean

Fix Auto Nepean has proudly served the Ottawa community since 1973, providing professional collision repairs and exceptional customer service.

Our established collision repair facility works closely with leading insurance companies and is committed to quality workmanship, attention to detail, and delivering an outstanding customer experience.

We are seeking a personable, organized, and customer-focused professional to join our team as a Customer Service Representative (CSR).

The Opportunity

This is a full-time, fixed-term employment opportunity with the possibility of extension, depending on the Company's operational requirements.

Reporting directly to the Operations Manager, the CSR plays an important role in supporting our customers throughout the collision repair process, coordinating administrative activities, and ensuring effective communication between customers, insurance companies, and our repair team.

The successful candidate will be comfortable working in a busy environment, managing competing priorities, and providing professional, empathetic service to customers who may be dealing with the stress and inconvenience of a vehicle collision.

Key Responsibilities

- Welcome customers and provide professional, courteous front-desk service.
- Respond to incoming telephone calls, emails, customer inquiries, and follow-ups.
- Assist customers with insurance claims and the collision repair process.
- Coordinate appointments, vehicle drop-offs,



pickups, and customer communications.
- Prepare, process, and maintain repair orders, customer records, and related documentation.
- Communicate with insurance companies, estimators, technicians, and other departments.
- Monitor customer requirements and follow up to ensure timely resolution of outstanding matters.
- Support the Operations Manager and other team members with administrative and operational tasks.
- Maintain accurate information in company management systems.
- Contribute to an organized, efficient, and customer-focused workplace.

Qualifications & Experience

Required:

- Minimum one year of relevant customer service and/or administrative experience.
- Robust verbal and written English communication skills.
- Excellent organizational skills and attention to detail.
- Professional telephone etiquette and interpersonal skills.
- Ability to prioritize tasks, manage competing demands, and meet deadlines.
- Strong computer proficiency, including Microsoft Office and related business applications.
- Ability to remain professional, composed, and diplomatic when handling challenging customer situations.
- Demonstrated reliability, initiative, and problem-solving ability.
- Ability to work independently and collaboratively in a team environment.
- Legal authorization to work in Canada.





Preferred Assets:

- Previous experience in an automotive dealership, collision repair facility, insurance company, or related service environment.
- Experience with insurance claims, repair orders, scheduling, or customer relationship management (CRM) systems.
- Familiarity with automotive repair processes and terminology.
- Additional language proficiency, particularly French.

Employment Details

- Position: Full-Time, Fixed-Term Employment
- Pay: $19.00 per hour
- Hours: Monday to Friday, 7:30 am to 5:00 pm
- Employment Term: Initial six-month fixed term, with the possibility of extension based on operational requirements.
- Work Location: Onsite at Fix Auto Nepean, 10 Bentley Avenue, Ottawa
- Start Date: To be determined

How to Apply

Please submit your resume, along with a brief cover letter outlining your relevant experience and interest in the position.

Only candidates selected for further consideration will be contacted.

Pay: $19.00 per hour

Benefits:

- On-site parking

Ability to commute/relocate:

- Nepean, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you available to work onsite Monday to Friday, 7:30 am to 5:00 pm?
- Are you comfortable accepting a full-time, fixed-term employment position with an initial six-month term, the possibility of extension, and compensation of $19.00 per hour?
- Are you fluent in spoken and written English?

Experience:

- Customer Service: 1 year (preferred)
- Administrative: 1 year (preferred)

Language:

- Fluent English (required)

Work Location: In person

📌 Customer Service Representative (CSR) – Full-Time, Fixed-Term Contract (Nepean)
🏢 Fix Auto Nepean ou002Fb Nordic Collision
📍 Nepean