Glass Lab is seeking a results-driven Service & Sales Manager (SSM) to oversee daily shop operations and serve as the main face of our Archibald location. In this role, you will act as the primary point of contact for customers throughout their entire repair journey requiring strong communication skills, sharp attention to detail, and the ability to manage expectations in a fast-paced environment. The SSM reports to the General Manager.

This is a full-time, permanent position of 40 hours per week. The regular schedule is Monday to Friday, 8:00 a.m to 5:00 p.m.

A day in the life: As the front-line face of our glass shop, the SSM balances customer relations, team administration, and sales to keep operations running smoothly. On any given day, your core focus will include :

Customer Care: Act as the primary representative, delivering an exceptional, seamless experience from check-in to vehicle pickup.

Revenue Growth: Drive shop profitability by capturing front-counter sales and maximizing repair opportunities. Operational Coordination: Bridge the gap between technicians, vendors, and insurance partners to keep workflows aligned.

Workflow Management: Provide administrative support to the repair facility team to ensure all jobs are completed efficiently and to high standards.

Daily tasks:

- Serve as the primary point of contact for customers from vehicle intake through repair completion, providing timely updates on repair status, timelines, approvals, and any changes.
- Guide customers through the repair process by clearly explaining procedures, estimates, insurance-related information, and next steps.
- Build strong customer relationships through empathy, professionalism, active listening,



effective communication, and proactive problem-solving.
- Manage customer expectations and resolve concerns using sound judgment, patience and a mandate to find solutions.
- Coordinate appointments, vehicle intake, documentation, and customer communications to support and facilitate efficient workflows.
- Collaborate with shop foreman, technicians, and upper management to ensure a seamless customer experience.
- Foster positive working relationships with insurance representatives, vendors and fellow team members.
- Maintain accurate customer records and follow up as required.
- Consistently deliver a high standard of service in a fast-paced repair environment.

What we look for:

Industry Experience: Holds a strong background in the automotive or glass industry.

Customer Focus: An individual genuinely motivated by delivering exceptional customer care.

Sales Driven: Possesses a proven track record of meeting and exceeding sales targets.

- Previous experience in automotive repair facility, automotive service department, or bodyshop environment preferred.
- Experience as a Bodyshop CSS, Service Advisor, Customer Service Representative
- Representative, or similar customer-facing in the automotive industry.
- Strong understanding of the automotive repair process and customer journey.




- Proven ability to manage customer expectations and provide solutions in challenging situations.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to prioritize multiple tasks.
- Professional, patient, and customer-focused approach.
- Experience working with insurance claims and repair processes is an asset.
- Ability to thrive in a team environment.

What we Offer: We are a 100% locally owned and operated company that is committed to growing our business and with that comes opportunities for our team. We foster a vibrant, energetic work environment that is a dynamic, fast-paced atmosphere with a group of really good people.

Competitive Pay + Bonuses: Enjoy a strong starting salary plus generous bonuses that reward your hard work and dedication.

Career Advancement: Capitalize on our continuous expansion with pathways for long-term career growth.

Thriving Culture: Work alongside a supportive, high-energy team dedicated to success.

- Competitive wages.
- Expansive opportunities for career advancement and skill development.
- Comprehensive benefits package.
- Profit Sharing Plan.
- Group RRSP Plan.
- Generous Bonuses.
- Commission Opportunities.
- Amazing colleagues, great working setting, and a team building culture!

How to Apply: If this sounds like a great fit, please submit your resume and references to [email protected] today!

Pay: $48,000.00-$65,000.00 per year

Benefits:

- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match

Work Location: In person

📌 Service & Sales Manager (SSM) (Winnipeg)
🏢 Glass Lab
📍 Winnipeg