We are currently looking for a customer oriented Casual Customer Service Coordinator to liaise with our airline customers. CLS Catering Services offers you the opportunity to be part of the inner workings of an exciting industry in a diverse and dynamic environment.

Job Description:

Reporting to the Equipment Assistant Manager, this position is responsible for providing support to CLS customers by ensuring that the day to day operational needs of provisioning the aircrafts are met in a timely, organized, and qualified manner.

Duties and Responsibilities:

· Lead and direct all employees directly involved in provisioning the aircraft.

· Responsible for all aspects of catering of an aircraft, including coordination of bulk supplies, commissary and equipment services for specific customers.

· Operate computer and communication equipment.

· Responsible to ensure that the catering requirements and standards for flights are met.

· Meet and exceed departmental productivity and efficiency targets.

· Ensure adherence to company policies and safety regulations.

· Responsible for managing customer inventory levels including packing of equipment, inventory records, and shipping, maintaining data base for meal order projections/trends, as well as provide meal counts to production.

· Will be assigned to work in the cold holding room.

· May be assigned to work in any area of the Flight Kitchen for training purposes.

· Other duties as assigned.

Skills, Qualifications and Experience:

· Valid driver’s licence Class 5, and able to meet security clearance requirements for Ramp Access.

· Must be able to get DA certification within 6(six) months of getting RAIC Pass.

· Must be legally able to work in Canada





· Must be able to take direction and work under pressure.

· Motivated self-starter, punctual with an excellent Customer Service attitude

· Process oriented with good organizational abilities.

· Ability to work effectively in a team environment.

· Good command of English, written and spoken.

· Good organization skills.

· Good radio etiquette

· Must be able to work a variety of shifts as required by the operation.

· Must be able to maneuver up to 50lbs.

Please note that all employment is contingent upon the selected candidate's successful clearance of all compliance requirements such as clear criminal medical record.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Benefits:

- Transit friendly (just opposite Sea Island Center Sky train station on Canada line).
- Free parking.
- Free meals during each shift.
- Group insurance benefits including extended health and dental on premium sharing basis for you and dependents after completing 975 hours, 100% pension contribution.
- The casual pool will be reviewed prior to external candidates for any permanent positions.

Job Types: Casual, Full-time

Pay: $20.47 per hour

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you speak any languages other than English ? If yes, Please specify

Experience:

- Customer service: 1 year (preferred)

Licence/Certification:

- Class 5 Licence (preferred)
- Canadian Work Permit/Permanent Resident/Canadian Citizen (required)

Work Location: In person

📌 Customer Service Coordinator (Richmond)
🏢 CLS Catering Services
📍 Richmond