Located in downtown Winnipeg at The Forks, TRAF (Teachers’ Retirement Allowances Fund) is seeking a qualified, dedicated and service-oriented Member Services Specialist. This position plays a key role in supporting members by providing pension plan information, preparing benefit calculations and delivering retirement education. The Member Services Specialist works closely with members and internal stakeholders to ensure accurate, timely and high-quality service.

As the Member Services Specialist, you will:

- Provide accurate, timely and complete pension plan information to members through appointments, presentations, and verbal and written communications.
- Conduct pre-retirement seminars and educational presentations for members throughout Manitoba.
- Prepare and deliver accurate and complete member benefit calculations within established service standards.
- Verify and review benefit calculations and related work completed by other team members to ensure accuracy and completeness.
- Assist with the efficient processing of documentation required to administer and pay pension benefits.
- Recommend improvements to systems, processes and procedures to increase the efficiency and effectiveness of member service.
- Perform other projects and duties as assigned.

You and Your Experience:

- Post-secondary degree or diploma, preferably with a focus on business, actuarial science or mathematics and a minimum of five years of related experience. An equivalent combination of education and experience will be considered.
- Certified Employee Benefits Specialist (CEBS)



or Pension Plan Administration Certificate (PPAC) designation.
- Understanding of basic actuarial principles and knowledge of pension and tax legislation.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Superior written and verbal communication skills.
- Demonstrated proficiency with MS Office, including Word and Excel.
- Demonstrated ability and willingness to learn, adopt and effectively use new technologies, including AI-enabled tools.
- Fluency in both English and French would be an asset.

TRAF Offers:

- Positive, diverse, equitable, and inclusive work environment
- A fully on-site role based in Winnipeg working alongside a collaborative and close-knit team
- Competitive salary
- Comprehensive benefits package

About TRAF:

The Teachers' Retirement Allowances

Fund (TRAF), established in 1925,

administers the defined benefit pension for approximately 40,000 active, former, and retired teachers in the Manitoba public school system.

TRAF is committed to a diverse, equitable and inclusive workplace. Under The Accessibility for Manitobans Act, all applicants may request reasonable accommodation, which will be provided throughout the recruitment process.

How to Apply:

Please apply online at loxo.co/people-first-recruitment.

For further information about this career opportunity, please contact Jenessa McCrae at [email protected].

We thank all applicants for their interest; however, only those selected will be contacted for an interview.

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📌 Member Services Specialist (Winnipeg)
🏢 TRAF (Teachers' Retirement Allowances Fund)
📍 Winnipeg