Our team is growing and we are looking to hire a Customer Service Representative to join our Personal Lines team in Penetanguishene, Ontario.

Asselin Insurance Brokers, a division of McDougall Insurance and Financial has been proudly serving Penetanguishene and surrounding communities since 1943.

Do you have strong customer service skills? Are you looking for a rewarding new career? If so, this might be the right opportunity for you!

Duties:

· To provide legendary service directly to the client, after the sale by the Sales Executive.

· Where appropriate, procure a sale, normally through upgrading and bundling coverage for personal lines clients.

· Communicate with the client in person, by phone, email, etc. to process additions, deletions or changes to their policy on the appropriate broker management system and to provide professional advice or recommendations regarding their coverage.

· Ensure all transactions and renewals are accounted for and processed accurately and on a timely basis.

· Provide quotations or estimates to clients on premiums, data enter work to create files, update information, confirm data and coverage and to record appropriate changes or adjustments.

· Communicate with insurance company personnel as required.

· As an independent broker working for your client, acts as liaison with the insurer and balances the interests of the client, McDougall Insurance and the insurance company in force.

· Function as part of a team responsible for assisting in the collection of accounts receivable and in any other area as required.

Qualifications:

· A valid RIBO or OTL license is considered an asset. Willing and eligible to obtain if not.

· Must have exceptional customer service skills.





· Acts in a qualified manner at all times and maintains a position of trust and confidentiality.

· Acts in an open, respectful, honest and helpful manner with all team members, clients and other staff

****Salary: Commensurate with experience

What We Offer:

- A competitive employee health and dental benefits program including long term disability
- Dedication to investing in our employees’ future by offering RIBO, CAIB, and other designation education reimbursement
- A supportive and inclusive culture where diversity is valued
- A competitive pension plan
- Paid vacation time
- Access to ongoing training and development through our McDougall training team
- Onsite parking
- Company events

#LP

McDougall Insurance and Financial is proud to be an equal opportunity employer. We aim to find individuals who are passionate about their work and treat others with dignity and respect. All employment is decided on the basis of qualifications, merit and business need. Technology allows us to connect in new and different ways but we are an organization driven by real people and real connections. When you apply for a position, you can guarantee all resumes and applications are reviewed by a real human being.

If you need assistance or an accommodation, you may reach out to our Human Resources Department through our website: https://www.mcdougallinsurance.com/contact/

This job posting is for an existing opening within the branch.

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service Representative - Personal Lines (Penetanguishene)
🏢 McDougall Insurance and Financial
📍 Penetanguishene