Job Title: Raven Café Front of House

Location: In Person at Raven Lodge, Comox Valley

Wage Rate: 18.75

Position: part-time

Reports to: Supervisor, Indoor Operations/Café Lead Hand

Job Summary: If you love the smell of fresh coffee, the buzz of happy guests, and the cozy charm of a mountain café, this is the role for you! As a Front of House team member at the Raven Café, you’ll be serving up smiles, lattes, and delicious bites to guests enjoying their Nordic adventures. From breakfast and après-ski snacks to fondue nights and snowshoe tours, you’ll be part of the team that keeps the good vibes flowing and the hot drinks pouring.

Key Responsibilities:

- Greet guests with a warm smile and take food and beverage orders with confidence and care.
- Prepare specialty coffees, pastries, and alcoholic beverages (yes, we’re licensed!).
- Serve food and drinks promptly and professionally, ensuring every guest leaves happy.
- Clear and clean tables, bus dishes, and keep the café tidy and welcoming.
- Handle payments and operate the POS system with accuracy and attention to detail.
- Balance cash at the end of your shift like a pro.
- Stay flexible—sometimes you’ll switch locations or roles depending on guest volume and weather.
- Help with general cleaning, restocking, and light maintenance to keep things running smoothly.
- Attend to the safety and security of Raven Lodge by following all safety procedures.
- Be ready to jump into other areas of the resort when needed—Retail, Rentals, or Outdoor Ops.
- Set up and support our Snowshoe Fondue tours—yes, it’s as fun as it sounds!
- Tackle other duties as assigned.

Qualifications:

- Previous experience in food and beverage is a bonus—but we’re happy to train the right person!




- Serving It Right certification is required.
- Food Safe certification is a plus.
- Strong communication skills-you’re great with people and love making connections.
- Professional appearance and a positive attitude.
- Experience with cash handling and POS systems is an asset.
- Excellent time management—you know how to stay cool when things get busy.
- Familiarity with health and safety regulations.
- WHMIS certification is an asset.
- Willingness to help in other departments when needed-teamwork makes the dream work!

Why Mount Washington

- A FREE Seasons Pass for you, and family passes
- Bonuses for referring new staff
- Daily staff shuttle bus from town and the base for easy transportation
- Resort discounts, including retail, rentals, lessons, and food
- Access to pro deals and other ski resort reciprocal ticket deals

Required Skills & Qualifications

- Previous experience as a barista or in a food and beverage service environment is preferred, but training is provided
- Solid interest in coffee and wine, with a willingness to learn product details
- Friendly, professional, and confident when engaging with guests
- Ability to multitask and work efficiently in a fast-paced environment
- Comfortable operating a POS system and handling cash and payment transactions
- Serving It Right certification, or an equivalent alcohol service certification, required




- Strong communication and customer service skills
- Ability to maintain a clean, organized, and well-stocked work area
- Knowledge of mountain activities, events, or resort operations would be an asset
- Ability to work independently and as part of a team

Physical Requirements:

- Ability to stand and move for extended periods
- Comfortable lifting and carrying up to 25 lbs of coffee, wine boxes, supplies, or equipment
- Able to perform frequent reaching, bending, lifting, carrying, stocking, and cleaning tasks
- Ability to safely work around hot beverages, coffee equipment, glassware, wet floors, and busy service areas
- Availability to work mornings, evenings, weekends, holidays, and peak resort periods

Resort Conditions

Working at a Winter Resort means no two days are the same, and that's part of the adventure! You’ll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, muddy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!

Mt. Washington is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Mt. Washington Alpine Resort and help create exceptional experiences that our guests will cherish for a lifetime!

📌 Raven Cafe Barista (Courtenay)
🏢 Mount Washington Alpine Resort
📍 Courtenay