For over 40 years, Elmwood Spa and Elmspa have been the leading destination for a relaxing and pampering experience. We have evolved throughout the years while keeping our historic façade that many know and love. We are a destination for celebration, relaxation, and an urban escape for all. We are proud of our rich heritage as Toronto’s Leading Day Spa.

The primary function of the host/hostess position is to welcome guests and tend to their requests. The objective of this position is to attain a high level of guest satisfaction, build new business and a base of loyal guests. Understand the importance of and promote the Company’s Mission, Vision & Values, and provide direction to staff in accordance with the Company’s policy and procedures in order to achieve organizational goals.

Duties and Responsibilities:

· In accordance with all protocols proactively greet all guests with a smile and greeting while tending to their requests.

· Check and record all answering machine messages and on-line reservations.

· Confirm reservations as required.

· Answer the telephone promptly and courteously

· Co-ordinate information to receive and record reservations and assign tables.

· Confirm group reservations, and assign sections to wait staff.

· Keep menus clean and in order. Arrange menus by service. Report where supply requires replenishing due to damage/wear.

· Keep the front area clean, organized and attractive.

· Organize a well-stocked retail area and re-stock as necessary.

· Assist in servicing including re-setting tables when busy, bussing or replenishing the buffet.

· Assist in preparing requisition for shortage of supplies (menus, billfolds etc.).

· Report any concerns from guests and/or staff to the Duty Manager.

· Bring forward cost effective and sales generating ideas and suggestions.

· Obtain a thorough understanding of company policies and procedures conducting your area in strict accordance with them.

· Maintain a professional attitude and manner at all times during your shift with the customer’s total satisfaction always your first priority.

· Set a fine example to fellow employees as to reliability, punctuality, attendance, grooming, and dress.

· Follow all company policies and procedures.





· Discuss all confidential matters only with authorized personnel

· Contribute to a discrimination free work environment

· Assist with other duties as reasonably assigned from time to time.

Skills/Qualifications:

· Previous customer service experience required.

· Previous hosting experience preferred.

· Smart Serve certificate must be acquired if not already possessed.

· Ability to learn and operate Point of Sale effectively using company practices.

Competencies:

· Ability to work on a flexible schedule: days, evenings and week-ends

· Punctual and committed to work schedules.

· Service Excellence - Corrects problems promptly by balancing interests of a variety of guests, clients, both internal and external. Actively seeks out information in order to anticipate guest’s co-workers needs in advance of being asked. Asks questions, assesses, and responds effectively to their needs, making excellent service the first priority. Is committed to continuous improvement of services.

· Professionalism - Presents a positive, polished image (clean, ironed uniform/clothes, shoes that adhere to health and safety regulations, no cleavage, styled hair, manicured nails, valuable grooming). Acknowledges, initiates and is responsive to guests'/co-workers’ objectives and needs (smiles, has eye contact, acknowledges and greets others, directs others appropriately). Is accessible and provides prompt, attentive service.

· Accountability - Actively seeks out information (reads internal/external information e.g. schedule, product and service information). Admits mistakes.

· Teamwork - Shares information and ideas – shows an interest in the work, ideas and priorities of others. Accepts the ideas of others and shares successes. Fulfills commitments. Easily works with people from other disciplines. Values the superior output created by/through collaboration.



Comes prepared to pitch in and do what is needed even if that is less than their skills capability. Knows when to seek out help from others. Acts responsibly as part of the team. Is dependable by being at work station on time and completing tasks within allocated timeframe. Recognizes team goals. Show acceptance of team goals by working cooperatively with other team members.

· Health and Safety – Knows evacuation procedures, proper use of job related equipment including personal protective devices, knows where to locate MSDS sheets, and recognizes the importance of protecting the health and safety and understands the consequences of non-compliance. Follows all health and safety policies; health and safety policies; wears protective equipment; and follows evacuation procedures; follows visitor sign in policy. Ensures the well-being of our guests and associates by being alert to, having a working knowledge of crisis and emergency procedures, and either removing hazards or reporting actual or potential hazards to the attention of the company so that they can be resolved/removed.

· Communication - Ability to communicate well both orally and written.

· Initiative - Self-motivated and shows initiative.

Physical Requirements:

· Works in close contact with products containing seafood, shellfish and nuts e.g. peanuts.

· Continuously stands for prolonged periods of time (ability to stand for 5 hour intervals).

· Stair climbing (there is a short flight between the lobby and restaurant and for patrons frequenting/requesting the loft area then there is a full stairway that has to be maneuvered).

· Regulated indoor climate.

· Continual lack of privacy with frequent interruptions.

· Upper limb co-ordination.

· Lifting and balance coats/trays weighting between 5 kg and 10 kg.

· Ability to work in a scented environment.

Pay: From $18.95 per hour

Benefits:

- Discounted or free food

Application question(s):

- These shifts are Thursday thru Monday from approx 12pm-5pm. Are you available for these hours? (Candidates not available for these hours will not be considered)

Experience:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Host/Hostess (Part-Time) (Old Toronto)
🏢 Elmwood
📍 Old Toronto