Location: 1410 Warden Ave., Scarborough, ON M1R 5A3

Hourly rate: $22.00

Schedule: Monday to Friday 7:00am-4:00pm

Job Type: Full-time / Permanent

Job openings: 1

You have a great interest in customer service, and you want to join a dynamic team that values teamwork?

We are currently looking for an Order Desk Clerk at our branch located in Scarborough. As a customer service/order desk clerk at Prosol Inc. you will play a vital role in ensuring the smooth and efficient processing of customer orders. You will be responsible for handling all customer inquiries, providing accurate knowledge regarding material. This position requires the ability to work collaboratively in a fast – paced environment.

Job description

Duties:

- Assist customers as needed.
- Answer telephones when needed.
- Process orders that are received via email or in person.
- Provide guidance to our customers on selecting the best products to meet their requirements.
- Process returns and exchanges through the system.
- Manage any problem cases with other warehouses.
- Participate in ongoing training of new vendor products.
- Provide excellent customer service.

Requirements:

- Basic computer skills.
- Fast learner.
- Attention to detail.
- Able to multi-task.
- Work with a team to meet a common outcome.
- 0 - 1 year customer service experience within a fast-paced setting.
- Must speak fluent English and ability to speak Mandarin is preferred.
- High school diploma or equivalent.

We want you on our team if:

- You are a team player
- You are a dynamic person with good interpersonal skills
- You are punctual and resourceful

What we offer:

- Permanent position, 40 hours/week
- Competitive salary and group insurance
- Continuous training
- Friendly work environment and casual work attire




- Parking available and easy access by public transportation

Are you interested in this challenge? To learn more and apply, it’s right here…

About the company,

Prosol Inc. has been specializing for over 35 years in the distribution of products and accessories for the installation and the finishing of floors. Prosol has a great expertise in the installation of carpets, vinyl in rolls, vinyl tiles (pure or composed), rubber tiles, linoleum and ceramic tiles of granite or marble.

This specialization brings Prosol to maintain over 20 000 products in inventory and to offer technical help to the trade. The company distinguishes itself from its competitors by its speed of execution and the excellence of its service. The company buys only from well-established suppliers, competent and recognized in our industry for their proven expertise in the field of installation. The sales volume and the strength of its purchasing power confers Prosol the first place in Canada in its industry.

*Only selected candidates will be contacted.

* This is a real vacancy and looking to fill it as soon as possible.

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Ability to commute/relocate:

- Scarborough, ON M1R 5A3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you describe your previous experience in a customer service role? What industries have you worked in?
- Tell me about a time you dealt with a difficult or upset customer. What was the issue, and how did you resolve it?

Education:

- Secondary School (required)

Experience:

- Customer service: 2 years (required)

Language:

- English (required)

Work Location: In person

📌 Customer Service Representative - Order desk (Mandarin speaking preferred) (Scarborough)
🏢 PROSOL
📍 Scarborough