JOB TITLE: Restaurant Operations Manager (BOH + FOH)

Location: Calgary, AB
Employment Type: Full time
Resume Email: [email protected]

MISSION

Take full ownership of daily operations — bring BOH to 100% AHS compliance and train FOH to deliver consistent, professional service.

PART 1 — BACK OF HOUSE (BOH) / AHS FOOD SAFETY

- 100% responsible for AHS compliance — zero critical violations.
- Ensure daily temperature logs, cleaning checklists, FIFO, labelling, and dating are completed.
- Ensure all staff have FoodSafe and enforce proper hygiene and handwashing.
- Create and enforce SOPs for all food preparation and dishes.
- Manage inventory, ordering, receiving, and waste tracking.
- Maintain equipment maintenance and pest control logs.
- Have the authority to stop unsafe food from being served.

PART 2 — FRONT OF HOUSE (FOH) TRAINING. Train All FOH Staff from Scratch

- Greeting, seating, menu knowledge, and upselling.
- POS system, handling cash/debit, and closing the till.
- Table service standards: water, check-backs, clearing, and timing.
- Handling complaints and difficult guests professionally.
- Phone etiquette, takeout, and delivery handling.

B. Create FOH SOPs

- Opening checklist: Lights, music, bathrooms, cutlery, and till float.
- Closing checklist: Cleaning, restocking, cash-out, and lock-up.
- Uniform and hygiene standards.

C. Daily Operations





- Run a 15-minute pre-shift meeting for BOH and FOH.
- Make the floor schedule and assign sections.
- Manage FOH labour costs and cut staff properly.
- Be on the floor during peak hours and lead by example.

D. Customer Experience & Sales

- Handle all customer complaints on the spot.
- Track Google and Uber Eats reviews and fix issues.
- Train staff to increase average ticket value through upselling drinks, desserts, and other items.

E. Reporting

Submit a weekly report to the owners every Monday, including:

- AHS logs with photos.
- FOH training progress and staff issues.
- Food cost, labour cost, and waste.
- Customer complaints and compliments.

PART 3 — REQUIREMENTS FOR FOH + BOH

- 3+ years of experience managing both kitchen and dining room operations in Alberta.
- Must be able to prove previous experience training FOH staff. Examples will be requested.
- Strong English communication skills and the ability to remain calm under pressure.
- Valid FoodSafe certification and ProServe certification for applicable FOH alcohol service responsibilities.

HOW TO APPLY

Interested candidates should submit their resume and relevant restaurant management experience.

Email: [email protected]

Candidates may also apply through Indeed.

Work Location: In person

📌 Restaurant Operation Manager (BOH + FOH) (Southwest Calgary)
🏢 Little Lebanon
📍 Southwest Calgary