Job Tasks and Responsibilities:

Typical responsibilities for a Front Desk Associate at Best Western Plus Moosomin would include:

- Greeting guests professionally and creating a welcoming first impression
- Handling guest check-ins and check-outs efficiently
- Answering phone calls, emails, and reservation inquiries
- Managing room bookings, cancellations, and modifications
- Processing payments, cash handling, and balancing daily transactions
- Providing information about hotel amenities, local attractions, restaurants, and services
- Resolving guest concerns or complaints promptly and professionally
- Coordinating with housekeeping and maintenance to ensure rooms are ready and guest needs are met
- Maintaining accurate guest records using hotel management software
- Upselling room upgrades, hotel services, or loyalty programs when appropriate
- Following hotel safety, security, and emergency procedures
- Keeping the front desk and lobby area clean and organized
- Assisting with administrative duties such as filing, reports, and shift logs
- Supporting team members and helping ensure excellent guest satisfaction

Common skills :

- Strong customer service and communication skills
- Computer and reservation system knowledge
- Multitasking and problem-solving abilities
- Attention to detail and reliability
- Ability to work evenings, weekends, holidays, or overnight shifts if required
- Friendly, professional, and calm under pressure

Requirements:




- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficient in using phone systems and computer software applications
- Bilingual or multilingual skills are a plus
- Strong problem-solving skills and the ability to handle difficult situations with
professionalism and composure
- Flexibility to work various shifts, including weekends and holidays

At our hotel, we strive to provide exceptional service to our guests.You will be the first point of contact for our guests, creating a positive impression and ensuring their needs are met during their stay. You will play a crucial role in delivering outstanding customer service and maintaining the smooth operation of the front desk.

We offer competitive pay rates and benefits packages for our employees. Join our team today and be part of an exciting hospitality environment!

Pay: From $16.00 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

- Dental care
- Extended health care
- Adaptable schedule
- Life insurance
- On-site parking
- Paid time off

Ability to commute/relocate:

- Moosomin, SK: reliably commute or plan to relocate before starting work (required)

Experience:

- Customer service: 1 year (preferred)

Work Location: In person

📌 Front Desk Agent (Moosomin)
🏢 BEST WESTERN PLUS MOOSOMIN HOTEL
📍 Moosomin