Service Advisor II

Join TORQUE Motorsports NB and ignite your passion for adventure and performance!
At TORQUE Motorsports, we are passionate about fueling the thrill of adventure and speed for our customers. As a premier provider of high-quality motorsport vehicles and equipment in New Brunswick with locations in Moncton, Fredericton and Woodstock. We specialize in a wide range of products including ATVs, side-by-sides, snowmobiles, and power sports accessories. Our commitment to customer satisfaction, expert service, and a knowledgeable team have made us a trusted name among motorsport enthusiasts throughout the region.

Hanwell I Full-Time I Permanent Position

Standard Working Hours: Mon - Fri | 8:30 am - 5:00 pm | 40 hours per week

Job Description:
TORQUE Motorsports is looking for a Service Advisor II. The Service Advisor II is a critical link between customers and the service department, ensuring a seamless service experience. This role is essential for maintaining efficient workflow and communication. The Service Advisor II’s ability to manage customer interactions, coordinate with service technicians and parts advisors, and uphold accurate documentation is key to sustaining high levels of customer satisfaction and operational efficiency.

What You’ll Do:

- Conduct initial check-in and walk-around with customers, ensuring proper documentation and information is collected.
- Act as the point of contact for customers (walk-ins, phone calls, emails, etc.) both internal and external.
- Collaborate with service technicians to provide accurate updates to customers.
- Utilize the scheduling program to ensure effective use of service technicians time & resources.




- Collaborate with Parts Advisors to ensure that pick tickets are fulfilled.
- Provide customers with updates on the status of pending parts.
- Ensure any refusal of services/recommended work is signed and clearly documented.
- Ensure all warranty services are covered through the appropriate warranty company.
- Backfill the Service Advisor I role to cover vacations and sick time.

What You Need:

- High School Diploma.
- A minimum of 1 year of experience in a related field.

Additional Strengths:

- Ability to address a wide range of audiences.
- Strong customer service skills.
- Strong organizational skills.
- Ability to problem-solve.
- Strong attention to detail.

Perks of the Job:

- Comprehensive benefits plan through Blue Cross
- RRSP contributions with employer matching
- Discounts on products and services
- Paid sick days
- Modern facilities

Join us and become part of a team where passion meets performance, and where dedication to excellence drives everything we do. Drive your career forward with TORQUE Motorsports—apply today!

TORQUE Motorsports is committed to employment equity, fostering diversity within our community and developing an inclusive workplace that reects the richness of the broader community that we serve. TORQUE Motorsports welcomes all individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression.

We thank all who apply; however, only those selected for an interview will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide the applicable accommodation.

Job Type: Full-time

Work Location: In person

📌 Service Advisor II (Hanwell)
🏢 Torque Motorsports
📍 Hanwell