Job Summary
We are seeking a professional and personable Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services, managing front desk operations during evening hours, and ensuring smooth night audits. The ideal candidate will possess strong communication skills, a friendly demeanor, and experience in hotel or hospitality environments. Multilingual or bilingual abilities are highly valued to assist a diverse range of guests. This position offers an opportunity to work in a dynamic environment where guest satisfaction is our top priority.

Duties

- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems with professionalism and courtesy, providing accurate information and assistance
- Handle guest inquiries, requests, and complaints efficiently to ensure high levels of customer satisfaction
- Perform night audit procedures, including balancing accounts, reconciling transactions, and preparing reports
- Maintain accurate records of guest stays, payments, and reservations using hotel management software
- Ensure the front desk area remains clean, organized,



and welcoming throughout the shift
- Coordinate with housekeeping and maintenance staff to address guest needs promptly
- Uphold hotel policies and procedures related to safety, security, and confidentiality

Requirements

- Previous experience in front desk operations or hotel hospitality is preferred
- Excellent phone etiquette and customer service skills are essential
- Ability to work overnight shifts, including weekends and holidays as needed
- Multilingual or bilingual abilities are a plus for serving diverse guests effectively
- Strong organizational skills with attention to detail for accurate record keeping
- Familiarity with multi-line phone systems and guest service software is advantageous
- Professional appearance and friendly demeanor to create a welcoming setting for guests
- Ability to handle stressful situations calmly and efficiently while maintaining professionalism

Job Type: Part-time

Pay: $17.95-$19.00 per hour

Advantages:

- Dental care
- Extended health care
- Life insurance

Work Location: In person

📌 Front Desk Agent/Night Auditor (Sandwich)
🏢 Holiday Inn & Suites Ambassador Bridge
📍 Sandwich