About Cheeva

From the founders of the celebrated Thai restaurant PAI, Chef Nuit and Jeff Regular, comes Cheeva — a new Thai massage and wellness destination in the heart of Toronto.

Rooted in Thai culture and the traditions of care, hospitality, and wellness, Cheeva is a space dedicated to helping people slow down, reconnect, and find peace in their everyday lives.

At Cheeva, we believe taking care of people is at the heart of everything we do. We're building a team of thoughtful, passionate individuals who share our commitment to exceptional hospitality, meaningful human connection, and creating a welcoming environment where everyone feels cared for.

About the Role

We are looking for an experienced, organized, and hospitality-driven Guest Experience & Operations Supervisor to lead the day-to-day operations of Cheeva.

This is a hands-on leadership position responsible for overseeing the client care team, supporting massage practitioners and assistants, managing daily schedules, and ensuring the space operates seamlessly.

As a key member of the leadership team, you'll set the standard for guest experience, team professionalism, and operational excellence.

We're looking for someone who leads by example, thrives in a people-focused environment, and takes pride in creating a calm, welcoming, and exceptionally well-run space.

Key Responsibilities

Team Leadership & Scheduling

- Supervise, support, and guide the Client Care Coordinators and support assistants in their daily responsibilities.
- Create and manage staff schedules, shift coverage, breaks, and daily staffing requirements.
- Coordinate practitioner schedules, appointment availability, and treatment assignments to support efficient operations.
- Provide onboarding, training, coaching, and ongoing feedback to client care and support team members.
- Establish clear expectations for professionalism, service standards, and team accountability.
- Act as the first point of contact for day-to-day team questions, scheduling conflicts, and operational challenges.

Guest Experience & Hospitality

- Lead by example in delivering exceptional guest service and authentic Thai-inspired hospitality.




- Oversee the guest journey from booking and arrival through treatment and checkout.
- Handle escalated guest concerns with professionalism, empathy, and a solutions-oriented approach.
- Ensure the team is knowledgeable and confident in communicating Cheeva's treatments, services, and offerings.
- Identify opportunities to improve guest satisfaction, retention, and the overall experience.
- Maintain a peaceful, organized, and welcoming atmosphere throughout the space.

Daily Operations & Space Management

- Oversee daily opening and closing procedures, ensuring the space is prepared and operating smoothly.
- Coordinate treatment room, Thai mat, and seated massage chair availability to maximize efficiency and guest comfort.
- Ensure treatment spaces, common areas, and reception are consistently clean, stocked, and beautifully maintained.
- Manage inventory, supplies, laundry, and other operational requirements.
- Support booking management, payment processing, retail sales, and front-desk operations as needed.
- Monitor daily appointment flow, practitioner utilization, and scheduling efficiency.
- Identify operational challenges and proactively implement solutions.
- Communicate maintenance, staffing, and operational needs to management.

Team Collaboration & Communication

- Serve as the main point of communication between the client care team, assistants, practitioners, and management.
- Support a positive, respectful, and collaborative team culture.
- Ensure practitioners have the resources, information, and support needed to deliver exceptional treatments.
- Communicate daily priorities, operational updates, and service expectations clearly to the team.
- Support management in implementing recent processes, service standards, and business initiatives.





Qualifications & Experience

- 2+ years of experience in a supervisory or leadership role within hospitality, wellness, spa, fitness, or a similar service-focused environment.
- Previous experience managing staff schedules, daily operations, and team performance.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- A natural leader who is approachable, confident, and comfortable providing direction and feedback.
- Experience with booking platforms, scheduling software, and point-of-sale systems.
- A proactive, hands-on approach with excellent attention to detail.
- Ability to remain calm, composed, and solutions-focused under pressure.
- A genuine passion for hospitality, wellness, and taking care of people.
- Interest in Thai culture and traditional wellness practices is an asset.
- Flexible availability, including evenings and weekends.

What We Offer

- $27.00 per hour
- Full-time employment with consistent scheduling.
- A leadership opportunity within an exciting new Toronto wellness concept from the founders of PAI.
- The chance to help shape team culture, operational standards, and the guest experience from the beginning.
- A supportive, collaborative, and culturally inspired workplace.
- Opportunities for professional development and growth as Cheeva evolves.
- A work environment rooted in kindness, respect, connection, and genuine hospitality.

Join Cheeva

At Cheeva, exceptional hospitality starts with a team that feels supported, empowered, and inspired to care for others.

We're looking for a leader who understands that the smallest details make the biggest difference — someone who can balance operational excellence with warmth, empathy, and genuine human connection.

If you're passionate about leading people, creating memorable guest experiences, and helping build something special, we'd love to meet you.

Apply today and become part of the Cheeva team.

Pay: $27.00 per hour

Expected hours: 35.0 – 40.0 per week

Work Location: In person

📌 Guest Experience & Operations Supervisor (Old Toronto)
🏢 Cheeva
📍 Old Toronto