Position Overview

The Store Supervisor is responsible for supporting the day-to-day operations of the Manos location, leading the store team, maintaining strong customer service and operational standards, and ensuring effective controls over scheduling, staffing, cash, inventory, deposits, food safety, and store security.

The successful candidate will be a hands-on leader who is comfortable working in a fast-paced food service setting.

Key Responsibilities

Team Leadership & Scheduling

- Lead, coach, and support a team of approximately 3–10 Team Members.
- Build and publish weekly staff schedules based on projected sales, peak hours, and seasonal demand.
- Ensure adequate coverage for opening and closing shifts and maintain a backup plan for call-ins.
- Approve or deny time-off requests and shift swaps in accordance with company policy.
- Manage employee hours and overtime against the labour budget and applicable employment standards.
- Maintain accurate time and attendance records and address lateness or absenteeism.
- Cross-train employees across stations to maintain flexible coverage during call-ins and peak periods.

Recruitment, Onboarding & Performance Management

- Identify staffing needs and initiate hiring requests with Human Resources and ownership.
- Screen applicants, conduct interviews, complete reference checks, and participate in hiring decisions as authorized.
- Lead onboarding activities, including required paperwork, orientation, POS/register training, and food safety walkthroughs.
- Maintain a bench of trained part-time or seasonal employees to support peak periods.
- Monitor employee performance and conduct, including attendance, cash handling, food safety, and customer service.
- Document performance or conduct concerns and apply progressive discipline in accordance with company policy.
- Conduct regular performance check-ins, including 90-day and annual reviews where applicable.
- Recommend termination to Human Resources/ownership with appropriate documentation and execute directly only when authorized.
- Immediately escalate serious misconduct, including theft, harassment, or safety violations, to Human Resources/ownership.
- Support the employee exit process, including final pay coordination, return of uniforms/keys,



and deactivation of POS/till access.

Cash Handling & Financial Controls

- Count and verify tills at the opening and closing of each shift against POS reports.
- Investigate and report cash overages or shortages beyond acceptable variance.
- Enforce cash-handling procedures, including authorized register access, mandatory receipts, and manager approval for voids/refunds.
- Approve refunds or complimentary items within authorized limits.
- Reconcile daily sales, including cash, debit/credit, gift cards, and delivery applications, against POS records.
- Secure cash drawers and the safe and restrict access to authorized employees.
- Identify and escalate irregular transaction patterns, repeated shortages, or unusual void activity.

Ordering & Inventory

- Forecast ingredient, supply, and packaging requirements based on sales trends and seasonal demand.
- Place and track supplier orders within budget and verify deliveries against invoices.
- Approve or code vendor invoices for payment processing as authorized.
- Conduct regular inventory counts, including daily checks of perishables and weekly full counts, and reconcile variances.
- Monitor food cost percentages and reduce waste through proper FIFO inventory rotation.
- Maintain supplier relationships and escalate product quality or delivery concerns.
- Coordinate equipment maintenance and repair calls, including soft-serve machines and coolers.

Deposits & Store Security

- Prepare daily bank deposits, reconcile amounts against till totals, and complete required deposit documentation.
- Ensure secure and timely transport of deposits.
- Act as a key holder responsible for deposit and safe security.
- Maintain accurate deposit and cash-count logs for audit purposes.
- Reconcile deposits against POS/accounting reports and immediately flag discrepancies.

Additional Store Operations





- Ensure compliance with applicable food safety regulations and health inspection standards.
- Train employees on food safety, allergen handling, and safe equipment use.
- Maintain equipment, cleanliness, and employee uniform standards.
- Comply with workplace health and safety requirements, including WHMIS and incident/injury reporting.
- Resolve escalated customer complaints professionally and promptly.
- Complete and oversee opening and closing checklists, including security and alarm procedures.
- Manage petty cash or small supply purchases within authorized limits.
- Support local store marketing initiatives and promotions.
- Perform additional duties as business needs require.

Required Qualifications

- High school diploma or equivalent required; post-secondary education in Business, Hospitality, or a related field is considered an asset.
- 1–3 years of supervisory experience in quick-service restaurants, retail food, hospitality, or a similar environment.
- Food Handler Certification, or willingness to obtain certification.
- Comfortable using POS systems and basic spreadsheet applications.
- Strong cash-handling accuracy and attention to detail.
- Willingness to undergo a background and/or reference check as required for the key holder role.
- Legally entitled to work in Canada.

Skills & Competencies

- Team leadership and delegation.
- Coaching and constructive feedback.
- Conflict resolution and sound judgment.
- Strong customer service and communication skills.
- Attention to detail and time management.
- Basic financial acumen and decision-making skills.
- Ability to remain composed and effective under pressure.

Physical Requirements

- Ability to stand for extended periods.
- Ability to lift and carry approximately 25–30 lbs.
- Ability to perform the physical duties associated with a fast-paced food service environment.

Accessibility

Accommodation is available upon request for candidates participating in all stages of the recruitment and selection process.

Pay: From $20.50 per hour

Ability to commute/relocate:

- Toronto, ON M6J 2Z9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally eligible to work in Canada?

Work Location: In person

📌 STORE SUPERVISOR - Manos (Old Toronto)
🏢 Manos
📍 Old Toronto