Position Overview

Title: Mall Patrol Guard
Employment Type: Part Time
Pay Rate: $24.00 per hour
Site: Toronto Eaton Centre
Schedule: Various 12-hour shifts
Overtime Methodology: Averaging agreement over 88 hours

Site Overview

Located in the heart of downtown Toronto, Toronto Eaton Centre is one of Canada’s premier retail destinations. Operating in a fast-paced and dynamic environment, the site experiences high daily foot traffic across a vast selection of retailers, corridors, and public spaces.

What You'll Be Doing

- Conduct regular interior patrols throughout common areas, corridors, entrances, and exits.
- Maintain a visible presence to deter theft, vandalism, and unauthorized activity.
- Monitor shopper and tenant activity to identify and address potential safety or security concerns.
- Respond promptly to incidents, including disturbances, medical calls, thefts, and emergency situations.
- Provide customer service by assisting visitors with directions and general inquiries.
- Enforce mall policies, including loitering and trespass guidelines.
- Work alongside dispatch, supervisors, and team members to coordinate response efforts.
- Complete accurate, detailed incident reports and daily logs in a timely manner.
- Assist with crowd management during peak hours, major sales, and special events.
- Support emergency procedures, evacuations, and coordination with emergency services.

Must Haves

- Valid Security License in the province of Ontario (or ability to obtain one).
- Valid Standard First Aid & CPR Level C certification from a WSIB-approved provider.
- Legal authorization to work in Canada.
- Ability to stand and walk for extended periods during 12-hour shifts.
- Strong situational awareness, observation, and communication skills.
- Ability to stay calm, professional, and composed in high-pressure situations.
- Clear written communication for detailed report writing.
- Willingness to complete Paladin's Use of Force (UOF) and Management of Aggressive Behavior (MOAB)



certification program prior to onboarding if not already held.

Nice-to-Haves

- Previous security experience in a retail, mall, or high-volume environment.

What's In It For You?

- Opportunities for ongoing training and professional development.
- Competitive compensation and advantages package.
- Access to daily pay options ("Work today, get paid today!").

Application Deadlines

Internal Application Deadline: July 3, 2026
External Application Deadline: August 7, 2026

If you are ready to join a dedicated team in a vibrant downtown environment, we welcome your application today.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

📌 Mall Patrol at Toronto Eaton Centre
🏢 Paladin Security
📍 Toronto