We are seeking an IT Administrator to support a multi-site manufacturing organization in the Windsor-Essex area. This hands-on role owns the configuration and maintenance of the Microsoft 365 environment, including identity, endpoint management, collaboration tools, and routine security settings.

The IT Administrator builds and maintains a reliable, secure environment and serves as an escalation point for the service desk. This position works closely with internal IT staff, business teams, vendors, and a managed security provider.

This opportunity will begin as a contract-to-hire assignment.

Key Responsibilities

Microsoft 365 and Identity Administration

- Administer Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, Teams, and OneDrive.
- Configure and maintain policies, groups, shared mailboxes, permissions, and service accounts.
- Manage licences, align assignments with active employees, and identify unused subscriptions.
- Maintain hybrid identity integration with on-premises Active Directory, including directory synchronization and group structures.
- Support Active Directory changes and organizational transition activities.
- Build and maintain Power Automate workflows and SharePoint sites supporting IT and business processes, including employee onboarding and offboarding.

Endpoint and Device Management

- Configure Intune enrolment, compliance policies, and configuration profiles for laptops, desktops, mobile devices, and shop-floor computers.
- Manage patching and update rings, review compliance, and coordinate remediation with the service desk.
- Maintain standard device builds, including endpoint protection, disk encryption, and restricted local administrator access.

Security Configuration and Compliance

- Maintain multifactor authentication, conditional access, and sign-in policies.




- Review risky sign-ins and security alerts and escalate concerns to the managed security provider.
- Maintain email protection settings, including anti-phishing, anti-spam, mail-flow rules, and phishing-reporting processes.
- Conduct routine reviews of inactive accounts, privileged access, guest users, and external sharing.
- Verify backup completion for Microsoft 365 and key systems and perform scheduled restore testing.
- Maintain configuration and change records and collect evidence for customer and audit requests.
- Coordinate with the managed security provider on security concerns and incident escalation.

Service Desk Escalations and Documentation

- Resolve escalated tenant, identity, endpoint, and email issues.
- Collaborate with the Help Desk Lead on service desk intake rules, request templates, and automation.
- Create knowledge base articles and runbooks that enable the service desk to resolve routine requests.

Projects and Vendor Collaboration

- Plan and implement tenant, device, and security configuration changes, including testing and rollback procedures.
- Work with Microsoft partners, application vendors, and managed service providers.
- Maintain documentation of system configurations, policy decisions, and approvals.

Required Qualifications

- College diploma in Information Technology, Computer Systems, or an equivalent qualification.
- At least three years of IT experience, including two years administering Microsoft 365, Entra ID, or Intune.
- Hands-on administration experience with Entra ID, Exchange Online,



SharePoint, Teams, and Intune.
- Working knowledge of on-premises Active Directory, Group Policy, and directory synchronization.
- PowerShell skills for Microsoft 365 administration.
- A careful, documented approach to system changes and adherence to approval procedures.
- Transparent written communication skills for technical documentation and runbooks.
- Valid Ontario driver’s licence.
- Ability to work fully on-site and travel between local plant locations.
- Availability for planned evening or weekend changes and participation in an after-hours on-call rotation.

Preferred Qualifications

- Five or more years of relevant IT experience.
- Experience supporting hybrid Active Directory environments.
- Experience in manufacturing or another multi-site environment.
- Experience working alongside a managed security provider.
- Experience building Power Automate workflows and SharePoint sites.
- Exposure to Epicor or Dayforce integrations.
- University degree in Computer Science or Information Systems.
- Relevant Microsoft certifications associated with MS-102, MD-102, or SC-200.
- CompTIA Security+ certification.

Working Environment

The role combines office-based work with regular time at manufacturing plants. Required personal protective equipment must be worn in production areas. Some changes must be completed outside production hours, and the position participates in an after-hours on-call rotation.

Pay: $40.00-$45.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- On-site parking

Experience:

- Windows Adminstration: 5 years (required)
- Entra ID, Exchange Online, SharePoint, Teams, and Intune.: 3 years (required)
- M365 administration: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Windows Administrator (Tecumseh)
🏢 Buchanan Technologies
📍 Tecumseh