Position: Produce Clerk

Department: Produce
Reports To: Produce Manager / Store Manager
Location: All Stores
Employment Type: FT/PT

POSITION SUMMARY

The Produce Clerk is responsible for maintaining a fresh, clean, well-stocked, and visually appealing Produce Department while providing exceptional customer service.

The Produce Clerk assists with receiving, inspecting, storing, rotating, stocking, merchandising, and maintaining produce according to Company standards and applicable food safety requirements. The position is also responsible for monitoring product quality, maintaining accurate displays and pricing, assisting customers, and keeping the department clean, organized, and protected.

The Produce Clerk is expected to work collaboratively with the Produce Team and Management and may be required to assist in other areas of the store based on operational needs.

KEY RESPONSIBILITIES

1. Produce Handling & Merchandising

- Stock, rotate, organize, and merchandise produce to maintain freshness, quality, and presentation standards.
- Ensure the Produce Department is consistently clean, organized, well-stocked, and properly faced.
- Inspect produce regularly for freshness, quality, damage, spoilage, or other conditions that may make a product unsuitable for sale.
- Remove damaged, spoiled, expired, or otherwise unacceptable products promptly and follow Company procedures for product waste, damages, and credits.
- Ensure produce is accurately priced, labelled, and displayed.
- Follow proper product rotation procedures, including FIFO (First In, First Out) where applicable.
- Maintain appropriate separation of organic and conventional produce to prevent cross-contamination.
- Assist with the creation and maintenance of attractive, creative, seasonal, and promotional displays.
- Ensure promotional signage, point-of-purchase materials, and pricing information are accurate and properly displayed.
- Monitor product levels and communicate low-stock, overstock, quality, or merchandising concerns to Management.
- Assist with maintaining appropriate product quantities throughout the day based on customer demand and operational requirements.
- Receive and inspect incoming produce for quantity, quality, freshness, and condition.
- Follow all Company procedures relating to product handling, waste, damages, credits, recalls, and inventory control.

2. Customer Service

- Provide friendly, professional, and knowledgeable customer service at all times.
- Assist customers with locating produce and other store products.
- Answer customer questions regarding produce selection, quality, storage, preparation, origin, and general product information within the employee's knowledge.
- Make appropriate product recommendations and identify cross-selling opportunities.
- Become familiar with the store's products, departments, promotions, and unique offerings.
- Listen to customer concerns and resolve them within the scope of the position or refer them to Management when necessary.
- Maintain a positive and professional demeanor during busy periods, customer complaints, or other unusual situations.

3. Receiving & Inventory





- Assist with unloading and receiving produce deliveries in a safe and efficient manner.
- Inspect incoming products for quality, freshness, damage, and quantity.
- Ensure received product is transferred and stored in the appropriate location promptly.
- Maintain proper storage conditions for produce, including appropriate temperature and environmental requirements.
- Assist with inventory counts and communicate discrepancies to Management.
- Support inventory accuracy through proper stocking, rotation, product handling, and reporting of damaged or missing merchandise.
- Follow Company procedures relating to inventory control, product waste, credits, and receiving.

4. Food Safety & Sanitation

- Follow all applicable food safety requirements, Company policies, Standard Operating Procedures (SOPs), and departmental procedures.
- Maintain proper hygiene and safe food-handling practices at all times.
- Maintain clean and sanitary produce displays, shelving, coolers, storage areas, work surfaces, equipment, and backroom areas.
- Follow proper procedures for handling, washing, cutting, storing, and displaying produce where applicable.
- Prevent cross-contamination through proper handling, storage, cleaning, and separation procedures.
- Follow applicable temperature-control requirements.
- Immediately report food safety concerns, product contamination, pest concerns, or other potential food safety issues to Management.
- Follow all procedures relating to food recalls and removal of affected products from sale.

5. Health & Safety

- Follow all Company Health and Safety policies, procedures, and training requirements.
- Work safely and maintain awareness of hazards within the Produce Department and surrounding areas.
- Immediately report workplace hazards, injuries, incidents, unsafe conditions, or equipment concerns to Management.
- Use required personal protective equipment where applicable.
- Operate department equipment only when properly trained and authorized to do so.
- Follow safe work practices when lifting, carrying, moving, stocking, or handling merchandise.
- Maintain clear and safe walkways, work areas, storage areas, and emergency access routes.

6. Equipment

The Produce Clerk may be required to operate department equipment, including, where applicable:

- Produce scales;
- Wrapping and packaging equipment;
- Produce slicers or cutting equipment;
- Pallet jacks or other material-handling equipment where trained and authorized; and
- Other equipment necessary to perform the duties of the position.

Employees must receive appropriate training before operating equipment that requires training or authorization and must follow all applicable safety procedures.

TEAMWORK & GENERAL RESPONSIBILITIES

- Work cooperatively with Management and other employees to support efficient store operations.




- Assist other departments when required based on business and operational needs.
- Maintain a positive, respectful, and skilled workplace environment.
- Follow Management instructions and Company procedures.
- Communicate effectively with coworkers, supervisors, managers, and customers.
- Maintain confidentiality regarding Company, customer, employee, and operational information.
- Attend scheduled shifts and report to work on time and prepared to perform assigned duties.
- Follow the Company's attendance, scheduling, timekeeping, uniform, personal appearance, and workplace policies.
- Complete required training and participate in meetings or other learning initiatives as directed.
- Maintain a calm and professional demeanor during periods of high customer volume, operational changes, or unusual circumstances.
- Perform other related duties and responsibilities as assigned by Management.

QUALIFICATIONS & SKILLS

- High school education or equivalent is preferred.
- Previous grocery, produce, retail, food service, or customer service experience is an asset.
- Food Handler Certification is an asset and may be required depending on assigned duties.
- Strong customer service and interpersonal skills.
- Ability to communicate effectively and professionally with customers, coworkers, and Management.
- Ability to work effectively both independently and as part of a team.
- Strong organizational and time-management skills.
- Ability to prioritize multiple tasks in a fast-paced retail environment.
- Strong attention to detail, particularly regarding product quality, freshness, rotation, pricing, and presentation.
- Ability to follow written and verbal instructions and established Company procedures.
- Ability to remain professional and composed during busy periods or challenging situations.
- Willingness to learn Company products, procedures, systems, and food safety requirements.
- Ability to work flexible shifts, including evenings, weekends, holidays, and other periods based on business requirements and the employee's scheduled availability.

PHYSICAL & WORKING REQUIREMENTS

The Produce Clerk position involves regular physical activity associated with a grocery retail environment.

Depending on assigned duties, employees may be required to:

- Stand and walk for extended periods during a shift;
- Bend, kneel, reach, and occasionally work in refrigerated or cooler environments;
- Lift, carry, push, or pull merchandise and equipment;
- Repeatedly stock and organize merchandise;
- Handle boxes, cases, produce, and other grocery products;
- Lift items weighing up to approximately 35 lbs., where required by the duties of the position; and
- Perform other physical activities reasonably required to perform the essential duties of the position.

Employees are expected to follow all applicable safe-lifting and workplace safety procedures.

Where an employee requires accommodation, the Company will address accommodation requests in accordance with applicable legislation and Company policy.

Job Type: Full-time

Pay: $17.95-$18.50 per hour

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Produce Clerk (Etobicoke)
🏢 Marcheleo's Market Place
📍 Etobicoke