The Sales Manager at Pan Pacific Whistler is responsible for driving group, corporate FIT, and wholesale production across both properties. This role owns the end-to-end group sales lifecycle and is accountable for commercial outcomes, operating in close collaboration with Revenue to ensure alignment with pricing strategy, inventory constraints, and displacement considerations.

Key Responsibilities : Sales & Business Development

- Proactively solicit group and corporate FIT business through external sales calls, networking, market visits, and targeted outreach.
- Identify and pursue new group opportunities aligned with hotel strategy and inventory availability.
- Manage assigned sales segments and accounts, with flexibility to adapt as business needs evolve.
- Supports marketing efforts for group segments and active participation in the REVMAX and Sales strategy meetings.

Group Sales & Account Ownership

- Serve as the primary point of contact for assigned group and corporate accounts.
- Own the full group sales lifecycle including enquiry management, proposals, contracting, pickup monitoring, and post-stay analysis.
- Ensure timely follow-up and conversion of enquiries to maximize production.
- Resolve group-related concerns in partnership with Operations to support long-term relationships and repeat business.

Contracting & Commercial Discipline

- Negotiate group contracts within agreed pricing, availability, and revenue parameters,



in collaboration with Revenue.
- Ensure contracted rates, inclusions, blackout dates, and room blocks are accurately reflected in all systems.
- Monitor group pace, pickup, wash, and performance against expectations, escalating risks or opportunities as required.
- Manage wholesale partner relationships, including production tracking and contract compliance.

Reporting & Compliance

- Prepare regular commercial reports, including group pickup, production summaries, and post-event reporting.
- Review and interpret group and wholesale performance reports.
- Ensure commissions are accurately processed in line with contractual and brand standards.
- Maintain compliance with company policies, brand standards, and contractual obligations

Qualifications :

- 3-4 years of sales experience in a similar role
- Previous sales experience within the hotel or hospitality industry required
- Experience in the Whistler market considered an asset
- Working knowledge of OPERA PMS preferred
- Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
- Valid driver’s license required
- Proficient in spoken and written English
- Additional language skills considered an asset

Benefits :

- Competitive Salary
- Health & Dental perks
- RRSP matching program
- Wellness Program
- Complementary On-site Parking
- Staff Accommodation upon availability

📌 Sales Manager (Whistler)
🏢 Pan Pacific Whistler
📍 Whistler